
Aftersales Customer Experience and Operations Leader
6 days ago
We are seeking an exceptional leader to oversee the day-to-day aftersales customer service operations. In this role, you will be responsible for providing guidance and support to ensure high levels of customer satisfaction.
About the Role
This is a fantastic opportunity to make a real impact on our customers' experiences. You will work closely with the Service Manager to identify areas for improvement and implement solutions to drive business growth.
Your expertise in customer service principles and quality assurance methodologies will be essential in developing and enforcing policies and standards that exceed customer expectations.
Main Responsibilities:
- Oversee day-to-day aftersales customer service operations
- Provide guidance and support to ensure customer satisfaction
- Work closely with the Service Manager to identify areas for improvement
- Implement solutions to drive business growth
- Develop and enforce policies and standards to meet customer expectations
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