Aftersales Support Specialist
1 week ago
Aftersales Support Specialist
Job Overview:
We are seeking a highly skilled Aftersales Support Specialist to maintain strong relationships with suppliers and contractors, analyze customer data to identify upselling opportunities, and champion digital solutions to enhance customer experience.
Main Responsibilities:
- Collaborate closely with principals to build and maintain effective relationships with suppliers and contractors.
- Analyze customer data to identify potential upselling opportunities and support strategic initiatives that drive retention, throughput, and revenue growth.
- Champion digital solutions to enhance customer experience and expand market reach.
- Maintain strong relationships with suppliers and contractors, ensuring compliance and performance against contractual obligations.
- Manage feedback channels (voice-of-customer surveys, call centre, email) to ensure timely and effective resolution.
- Assist in aftersales procurement projects, ensuring cost-efficiency and compliance with company policies.
- Develop and monitor initiatives and strategies to achieve business objectives and key performance indicators (KPIs) such as parts purchase targets, group financial targets, and customer retention.
Requirements:
- A degree in Engineering, Business Management, or Marketing equivalent.
- 2 years of relevant experience (automotive or aftersales preferred). No prior experience with data analytics will be considered.
- Strong presentation and interpersonal skills.
- An analytical mindset with a passion for data-driven decision-making.
- Ability to work cross-functionally and manage multiple stakeholders.
What We Offer:
A very competitive remuneration package and a comprehensive range of benefits.
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