Manager/Senior Exec/Exec, Employee Experience, Public Sector Transformation, PSD New Public Ser[...]

What the role is The operating environment of the Public Service is undergoing fundamental and rapid change. As the needs and aspirations of our workforce change, we need a strategic and integrated approach to transform employee experience by placing our employees at the centre, and integrating across HR, technology and workspace ecosystems in a manner that best meets the needs of the Public Service and our people. We want to transform: How we work to achieve greater productivity, agility and innovation; The skills and mindsets of our workforce to ensure our people can continue to thrive; Our workplace towards one that is flexible and collaborative, with strong support for officers’ well-being so that they can flourish. Key Responsibilities Reporting to the Deputy Director, you will be responsible for driving the employee experience strategy for public officers, together with partners within PSD and across the Whole-of-Government (WOG). You will need to formulate new strategies and initiatives to strengthen the experience of officers across the Public Service, during which you may be required to inter alia conduct user research, engage key stakeholders, drive strategic employee experience initiatives, as well as review relevant HR policies. You will be part of a dynamic and passionate team working towards enhancing productivity, collaboration, growth, well‑being and flexibility in the Public Service. What you will be working on Strategy and Stakeholder Engagement You will formulate the overarching strategy for employee experience across the Public Service by inter alia (i) understanding key developments or trends in HR, technology and workplace ecosystems, (ii) conducting research, focus group discussions and/or surveys. You will also translate this strategy into reality by working closely with key internal stakeholders (e.g. WOG public agencies) as well as external stakeholders (vendors, community partners) to drive initiatives that enhance our employee experience. You will be responsible for coordinating across relevant stakeholders to achieve better integration of our programmes, processes and technologies. You will measure the outcomes of these interventions and evaluate their impact to propose refinements and further implementation plans. Programme and Policy Design You will work with senior stakeholders and partners from other government agencies to adjust existing HR policies and design strategies to strengthen employee experience outcomes. This could include frameworks, programmes and resources around how we can strengthen a culture of well‑being, innovation and productivity in the workplace. Project Implementation You will lead new employee experience initiatives across the public service, including formulating the parameters to achieve our strategic outcomes. These could include the implementation of technology, productivity and physical office design initiatives. What we are looking for Key Competencies Required Thinking Clearly and Making Sound Judgements : Strong analytical, critical and strategic thinking abilities. Able to work with ambiguity and loosely defined problem spaces, and investigate to sense‑make, propose and implement sound and timely solutions. You would be required to analyse issues and trends, propose actions or solutions and manage end‑to‑end activities for policy intervention. Working Effectively with Stakeholders : Work closely with other internal and external stakeholders, to understand their context and collaborate effectively on implementing pilot initiatives. Influence and mobilise all parties to see beyond individual goals towards a collective purpose, and co‑create solutions for the common good of improving workplace experience for public officers. Creative Thinking and Problem Solving : Contextualise and apply design thinking methodologies and processes to uncover insights and solve specific challenges around enhancing Public Service employee experience. You would be required to demonstrate creativity in generating solutions to complex issues. Clear and Concise Writing : Able to put together logical, articulate and concise proposals to aid strategic decision making and policy interventions in a timely manner. You should demonstrate strong clarity of narrative and messaging in your writing. Domain Expertise Applicants who have knowledge/experience in either of the following domains would have an advantage: Expertise within Organisational Development, HR and Well‑being domains would be advantageous. Prior experience in stakeholder engagement and a strong understanding of human behaviour would also be useful. Experience in Data Analytics would be advantageous as we seek to derive data/evidence‑based insights from our user research. Prior familiarity or experience in working with AI/productivity technologies would be valuable. Applicants will typically be notified on whether they are shortlisted or not within 4 weeks of the closing date of the job posting. Successful candidates will be offered a 2‑year contract in the first instance. About Public Service Division The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include: Developing a flourishing and diverse workforce by supporting our public officers’ continual growth of skills and creating meaningful careers Developing a forward‑looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos Building future‑ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens Why Join Us When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well‑being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans. If you share our passion in reimagining Possibilities and pushing boundaries to shape a first‑class Public Service, we welcome you to join us Follow us PublicServiceDivision SGPublicService LinkedIn Instagram Facebook The Singapore Public Service: Integrity, Service, Excellence People, Our Pride | Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest | #J-18808-Ljbffr