Senior / Executive, Call Centre (Supervisor)

Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

At TELE-CENTRE SERVICES PTE LTD, we are seeking a highly skilled Call Centre Training Professional to join our team. This exciting opportunity is ideal for individuals who possess exceptional training and coaching abilities.About the RoleThe Call Centre Training Professional will be responsible for conducting comprehensive training sessions for new staff...

About UsNational University Health System Pte. Ltd. is a leading healthcare provider dedicated to delivering high-quality patient care.Job DescriptionWe are seeking an experienced Senior Executive/Assistant Manager to join our Care and Call Centre team.Job Summary:The successful candidate will be responsible for supporting the day-to-day operations of the...

Executive/Senior Executive, Marketing – Contact Centre Responsible for incoming enquiries Assist in answering incoming calls via phone system and replying emails Assist to launch cold calls. Conducts research, identify contact, compile & extract data from the web and other sources Responsible for incoming enquiries Assist in answering incoming calls via...

Join TELE-CENTRE SERVICES PTE LTD, a leading provider of innovative solutions in the customer service industry. We are seeking an experienced Call Centre Trainer to join our team!About UsWe pride ourselves on delivering exceptional service excellence and strive to be the best in the business. Our company is built on strong values and a commitment to...

Job Title: Call Centre Senior ExecutiveWe are seeking a seasoned Call Centre Senior Executive to join our team at PERSOLKELLY SINGAPORE PTE. LTD. in Chinatown, Singapore.About the JobThis is a challenging and rewarding role that requires exceptional leadership skills, a strong customer focus, and the ability to drive business results.Key...

Roles & ResponsibilitiesJob Purpose:Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will beresponsible for assessing their call quality and providing feedback to attain maximumcustomers’ satisfaction. Your goal is to achieve excellent performance from your team that willbring sustainable business growth.Job Description:...

Job DescriptionWe are seeking a highly skilled Call Centre Executive to join our team at PERSOLKELLY SINGAPORE PTE. LTD.Key ResponsibilitiesManage and resolve customer inquiries through phone calls in a timely and professional manner.Conduct phone interviews and handle respondents' queries effectively.Ensure the highest level of customer satisfaction and...

Job OverviewTerra Systems Pte. Ltd., a leading provider of innovative communication solutions, is seeking an experienced Senior Call Centre Operations Manager to join our team. This role offers the opportunity to lead and manage a high-performing call centre team, driving exceptional customer experiences and business growth.Key ResponsibilitiesLead and...

Call Centre Team Leader Job Features Job Category: Call Centre Team LeaderSalary: Negotiable Job Description Job Scope (Roles and Responsibilities) • Responsible for day-to-day operations, training and management of different teams to achieve targeted Service Levels.• Conducts regular transaction monitoring and call reviews for the purposes of quality...

About SATA COMMHEALTHSATA COMMHEALTH is a leading healthcare provider committed to delivering exceptional patient care and customer service.Job Title: Call Centre Operations ManagerSalary: $80,000 - $110,000 per annumJob DescriptionWe are seeking an experienced Call Centre Operations Manager to lead our customer service team. As a key member of our...

Roles & ResponsibilitiesJob Description To manage the 24-hour call centre with the assistance of the call centre executives and be contactable in case of urgent situations. Lead, manage, and motivate a team of call centre staff to achieve high levels of customer satisfaction, productivity, and performance Provide ongoing coaching, feedback, and...

At NTUC Health, we believe in empowering seniors to stay physically strong and engaged, helping them live with passion and purpose. We support both active seniors and those who are frail, offering activities to maintain their independence and functional abilities so that they can enjoy more healthy years. If you are passionate about helping seniors live...

Job DescriptionWe are seeking a highly skilled Senior Call Centre Operations Manager to join our team at SATA COMMHEALTH.About the RoleThis is an exciting opportunity for an experienced call centre professional to lead and manage our customer service operations, ensuring exceptional customer experience and driving business growth.Main ResponsibilitiesDevelop...

About the RoleWe are seeking a highly skilled Senior Executive/Assistant Manager to join our team at the National University Health System PTE. LTD., overseeing the day-to-day operations of the Care and Call Centre (CareHub). The successful candidate will be responsible for ensuring that the CareHub's service standards, key performance indicators (KPIs), and...

Roles & ResponsibilitiesThe Job Accountable for the efficiency and effective operations of the Call Centre, its agents and services. Lead the agents in improving customer service, in terms of service delivery, service attitudes, defined service outcomes, achieving service standards and receiving service awards. Lead in reviewing current practices,...

Roles & ResponsibilitiesJob Title: Call Centre/Contact Centre RepresentativeJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely...

Roles & ResponsibilitiesJob Title: Call Centre/Contact Centre RepresentativeJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely...

About the RoleWe are seeking a highly skilled Senior Automation Specialist to join our team in driving excellence in our call centre operations.