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Senior/Executive Assistant, Future Ready

2 weeks ago

Singapore Yayasan MENDAKI Full time

The jobholder processes applications, manages appeals, responds to emails, answers phone inquiries, and performs other administrative duties related to the Educational Assistance Schemes (EAS), which includes Tertiary Tuition Fee Subsidy (TTFS), Study Loans, Scholarships, and Bursaries.
Key Responsibility Areas
The jobholder will work together with the team to process applications for MENDAKI's Educational Assistance Schemes (EAS) within the stipulated timeline.
Verifies applications, assesses if applicants meet the eligibility criteria of EAS, and recommends for approval.
Manage appeals for students with special circumstances or who do not meet the eligibility criteria.
Process payments to IHLs (TTFS) and disbursements for Study Loans, Scholarships, and Bursaries.
Contact applicants via email and phone calls regarding pending documents.
Attend to queries through emails, incoming calls, public walk-ins, and e-loan signings where required.
Work closely with other departments such as Engagement Group (EG) to facilitate client cross referrals.
Dissemination of marketing collaterals to EAS recipients via email.
Deployment and support for company and/or department-wide events, as required.
Any other areas of work assigned by the Reporting Officer or HOD.
Requirements
Minimum diploma qualifications. Other qualifications with working experience can be considered.
Familiar with and able to use IT systems accurately and confidently.
Good knowledge of Microsoft applications, like EXCEL, WORD, PowerPoint.
Strong reading and comprehension abilities, particularly to read and understand Standard Operating Procedures (SOPs) and technical manuals, and apply the guidelines, workflow, and other instructions to the tasks on hand.
Good interpersonal and communication skills to communicate with clients through phone calls, emails, and face-to-face.
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