Senior Customer Service Operations Manager
1 week ago
Job Description
As a Senior Customer Service Manager, you will oversee the day-to-day customer service operations and provide leadership to ensure compliance and service excellence. You will work closely with internal departments to maintain effective customer support post-purchase.
">- Lead a team of customer service professionals in delivering exceptional customer experiences.
- Develop and implement customer service strategies that align with business objectives.
Responsibilities:
- Aftersales Customer Service
- Provide guidance and performance feedback to customer service representatives.
- Ensure smooth coordination with internal departments for effective customer support.
- Customer Satisfaction Management
- Collaborate with the Aftersales department to define and monitor customer service goals and objectives.
- Administer customer experience surveys using a principal online platform.
- Customer Complaint Management
- Handle all customer complaints proactively and resolve them to ensure highest level of customer satisfaction.
- Conduct face-to-face meetings with customers to address and resolve issues directly.
Required Skills and Qualifications
You must have:
">- Minimum Diploma in Business or related field.
- Minimum 3 years of experience in customer service or aftersales support roles.
- Familiarity with CRM systems is a plus.
Benefits
As a Senior Customer Service Manager, you will enjoy:
">- Opportunity to develop and implement customer service strategies.
- Chance to lead a team of customer service professionals.
- Professional growth and development opportunities.
Others
Please note that only shortlisted candidates will be contacted.
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