Researcher/Senior Researcher, Service and Operations Management

Researcher/Senior Researcher, Service and Operations Management (IPAM) Researcher/Senior Researcher, Service and Operations Management (IPAM)

The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister's Office. We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a first-class public service.

CSC brings together public officers from diverse backgrounds and provides them with opportunities for learning and skills upgrading. Our service-wide networks enable public officers to build capabilities, develop shared ethos and gain deeper perspectives, creating a collaborative environment for dialogue and knowledge sharing. Through our programmes and services, CSC aims to strengthen strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.

Join us to enhance our public officers' competencies and capabilities to develop a first-class public service.

What the role is:

The research function in the Institute of Public Administration and Management, Service and Operations Management Team advances thinking in service, operations and enforcement management for the Singapore public sector. As a researcher, you will design, plan and conduct research. You will also communicate the research insights to support the learning and development of public sector service practitioners and leaders, and help them develop and implement strategies to deliver excellent service, operations and enforcement.

What you will be working on:

The role of a researcher includes:

• Proposing research topics, designs and plans in Service, Operations and Enforcement Management, especially to develop citizens' insights.
• Conducting research on key emerging trends in Service, Operations and Enforcement Management, and drawing insights that are contextualised for the Singapore public sector.
• Uncovering citizens' insights for Service, Operations and Enforcement Management using appropriate research methods, including but not limited to surveys, ethnographic interviews, intercept interviews, focus group discussions, contextual inquiries, observations, etc.
• Managing WOG quantitative research, which includes designing the study, procuring of research partners, managing vendors and stakeholders (e.g. PSD and other agencies), and sharing of results with agencies, PSD, and ServiceSG.
• Translating research insights into learning products such as articles, videos, infographics, toolkits, scenarios, games, simulations, case studies and papers on the topic of Service, Operations and Enforcement Management to meet learning needs both within and beyond the classroom.
• Convening and facilitating communities (both online and face-to-face) to share best practices, and pertinent issues and challenges for the public sector Service, Operations and Enforcement Management communities.
• Designing and implementing learning interventions for practitioners and leaders, such as:
• 1) Designing and facilitating discussions on Service, Operations and Enforcement Management.
• 2) Organising roundtables, seminars and lectures helmed by practice leaders and academics to raise awareness of current and emerging Service, Operations and Enforcement Management issues.
• 3) Providing advisory and consultancy services to public sector agencies, and managing multi-disciplinary projects.

What we are looking for:

We are looking for someone who can value-add by bringing in inquisitive and analytical perspectives, and has a flair for communicating research in ways that facilitate the learning of the diverse Service, Operations and Enforcement Management community. In particular, we are looking for someone who:

• Possesses strong analytical skills
• Possesses strong written and oral communication skills to put across research in a way that engages our stakeholders
• Is able to engage and manage stakeholders at various levels
• Is able to work both independently and in a team
• Is self-motivated, innovative, enterprising and adaptable
• Has an interest in Service, Operations and Enforcement Management
• 2 to 3 years of experience in customer insights/market research/consulting will be a plus

What you can expect:

-Growth Opportunities: We champion continuous learning - not just for the public service, but for our officers as well. We actively support our officers' career growth through:

• Scholarship and sponsorship opportunities for higher education.
• Diverse development opportunities for officers at every career stage.
• Attachment programmes, cross-functional job rotations and gig projects.
• Coaching programmes and leadership development initiatives.

-Work Environment: We provide meaningful work, practise mutual respect and encourage innovation.

-Hybrid & Flexible Work Arrangements: We provide hybrid and flexible work arrangements to support our officers' work-life needs. We trust that our people will deliver their best, and we strive to provide the support and flexibility they need.

Applications are reviewed on a rolling basis. The appointment grade and actual job title will be commensurate with the candidate's work experience.

For more job opportunities in the Singapore Public Service, please visit

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Education and Research
• Industries Government Administration

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