Researcher / Senior Researcher, Service and Operations Management (IPAM)

Civil Service College

Permanent/Contract

What the role is

The research function in the Institute of Public Administration and Management, Service and Operations Management Team advances thinking in service, operations and enforcement management for the Singapore public sector.
As a researcher, you will design, plan and conduct research. You will also communicate the research insights to support the learning and development of public sector service practitioners and leaders, and help them develop and implement strategies to deliver excellent service, operations and enforcement.

What you will be working on

The role of a researcher includes:

• Proposing research topics, designs and plans in Service, Operations and Enforcement Management, especially to develop citizens' insights.

• Conducting research on key emerging trends in Service, Operations and Enforcement Management, and drawing insights that are contextualised for the Singapore public sector.

• Uncovering citizens' insights for Service, Operations and Enforcement Management using appropriate research methods, including but not limited to surveys, ethnographic interviews, intercept interviews, focus group discussions, contextual inquiries, observations, etc.

• Managing WOG quantitative research, which includes designing the study, procuring of research partners, managing vendors and stakeholders (e.g. PSD and other agencies), and sharing of results with agencies, PSD, and ServiceSG.

• Translating research insights into learning products such as articles, videos, infographics, toolkits, scenarios, games, simulations, case studies and papers on the topic of Service, Operations and Enforcement Management to meet learning needs both within and beyond the classroom.

• Convening and facilitating communities (both online and face-to-face) to share best practices, and pertinent issues and challenges for the public sector Service, Operations and Enforcement Management communities.

• Designing and implementing learning interventions for practitioners and leaders, such as:
o Designing and facilitating discussions on Service, Operations and Enforcement Management.
o Organising roundtables, seminars and lectures helmed by practice leaders and academics to raise awareness of current and emerging Service, Operations and Enforcement Management issues.
o Providing advisory and consultancy services to public sector agencies, and managing multi-disciplinary projects.

What we are looking for

We are looking for someone who can value-add by bringing in inquisitive and analytical perspectives, and has a flair for communicating research in ways that facilitate the learning of the diverse Service, Operations and Enforcement Management community. In particular, we are looking for someone who:

• Possesses strong analytical skills

• Possesses strong written and oral communication skills to put across research in a way that engages our stakeholders

• Is able to engage and manage stakeholders at various levels.

• Is able to work both independently and in a team.

• Is self-motivated, innovative, enterprising and adaptable

• Has an interest in Service, Operations and Enforcement Management

• 2 to 3 years of experience in customer insights /market research/ consulting will be a plus

About Civil Service College

The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister's Office. We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a first-class public service.
CSC brings together public officers from diverse backgrounds and provides them with opportunities for learning and skills upgrading. Our service-wide networks enable public officers to build capabilities, develop shared ethos and gain deeper perspectives, creating a collaborative environment for dialogue and knowledge sharing.
Through our programmes and services, CSC aims to strengthen strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.

About your application process

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within Civil Service College or the wider Public Service.