Senior Customer Service Manager
4 days ago
We are seeking an experienced and skilled Senior Customer Service Manager to lead our customer service team. The successful candidate will be responsible for maintaining exceptional customer service standards, ensuring timely and professional management of assigned accounts, and driving an exceptional customer experience.
Key Responsibilities:- Maintain and uphold the highest standards of customer service.
- Contact customers to reschedule deliveries as necessary.
- Collaborate with colleagues to evaluate and improve processes.
- Efficiently manage inventory to meet customer demands.
- Handle customer inquiries from multiple communication channels.
- Offer product knowledge and assistance throughout the customer journey.
- Manage and own the customer service phone during operational hours.
- Manage and own the return process.
- Update customer service logs accurately.
- Review data and update daily, weekly, and monthly reports.
- Able to work 5.5 days per week.
- Diploma in Logistics, Supply Chain, Business Administration, Finance or equivalent qualification.
- At least 2 years' working experience in transport distribution or first/last mile delivery operations.
- Good PC and keyboard skills with working knowledge of Microsoft Office (Excel, Word & PowerPoint).
- Experience with CRM software.
- Working knowledge of supply chain fulfillment, ground distribution, and first/last mile operations.
- Familiarity with Singapore traffic rules and conditions.
- Working knowledge of pharmaceutical logistics.
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