
Customer-Focused Technical Product Specialist
2 weeks ago
Job Description
We are seeking a highly skilled Technical Product Specialist to join our Ads Policy team. In this role, you will be responsible for providing technical support and expertise to customers using Google Ads.
Key Responsibilities
- Deliver exceptional customer service, resolving issues for Google's advertisers, Business teams, agencies, and partners.
- Develop expertise in Artificial Intelligence (AI)-powered Ads products like PMax and our Ads Platforms.
- Collaborate with cross-functional teams to improve product features by sharing partner feedback.
- Analyze data to create action plans that solve root causes for customers.
- Promote an inclusive culture and drive success within a globally dispersed team.
Required Skills and Qualifications
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in technical operations, management consulting, or related roles including scaled support or customer experience design.
Benefits
As a member of our team, you will have the opportunity to work on complex problems, collaborate with talented professionals, and contribute to the development of innovative solutions.
What We Offer
We provide a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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