Technical Product Specialist

2 weeks ago


Singapore beBeeExpert Full time $80,000 - $120,000
Job Overview

We are seeking a skilled professional to join our team as a Technical Product Expert. This role involves owning end-to-end customer solutions, developing diagnostic tools/automation, troubleshooting technical issues, and liaising with Product and cross-functional teams for fixes.

In this position, you will leverage product knowledge to deliver exceptional customer service, resolving complex technical product issues, and executing projects.

You will also analyze data to create action plans that solve root causes for customers, focusing on knowledge management and operational improvements.

This is an excellent opportunity to grow your skills and expertise in Artificial Intelligence (AI)-powered Ads products like PMax and our Ads Platforms.

Key Responsibilities
  • Prioritize and deliver customer service, resolving issues for Google's advertisers, Business teams, agencies, and partners.
  • Gain expertise in AI-powered Ads products and troubleshoot technical product issues, applying expertise to solve customer tests and escalations, and execute projects.
  • Improve product features by sharing partner feedback with Product, Engineering, and Business Solutions. Develop diagnostic and debugging tools/automation, collaborating with Product Engineering.
  • Analyze data to create action plans that solve root causes for customers, focusing on knowledge management and operational improvements.
About the Role

In this role, you will work closely with cross-functional teams to develop better solutions, tools, and services to improve our products and enhance our client experience.

We are looking for someone who is passionate about delivering exceptional customer service and has a strong understanding of product expertise and technical skills.



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