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Product Technical Specialist
2 weeks ago
Getz Group is a leading digital solution company specializing in Fintech and Food tech services with 10 years of experience across thousands of F&B businesses specialising in the following omni-channel services:
- Contactless Dine-in
- Citywide Delivery
- Advance Pickup
- Omni Channel Payment
- Omni Channel Marketing
Getz Group is a digital transformation company and not a POS company. You can expect a different, vibrant, and innovative culture in the team. You will work alongside various teams to provide guidance and training to the merchants. This is a journey to gain strong exposure and learning on how cutting-edge technology can drive effective results in FMCG operation and marketing.
To kick start your fulfilling career with us, you will be enrolled in a series of training sessions to ensure you are well-equipped with the necessary knowledge and skills. Continuous support and guidance will be given to hone your capabilities.
As a product technical specialist, you will be joining our key team responsible for assisting MNCs and SMEs merchants across the region to achieve successful digital transformation across instore and online through remote or onsite deployment of hardware and software. You will be the product support specialist in the customer engagement team who is responsible for hardware procurement and deployment for our F&B merchants in the F&B industry.
As a product technical specialist, there is NO NEED to handle daily customer support calls as this will be handled by a separate customer service team which will be responding and resolving level 1 requests. The product support executive will work alongside with the customer engagement team to resolve level 2 requests. The scope of this role includes installation, configuration, maintenance of our clients’ hardware and software via remote or onsite means during the weekday working hours.
**Responsibilities**:
- **Set up IT related hardware and software to ensure functionality**
- Gather required setup information from the team to perform procurement and setup of basic equipment such as iPads, Printers, Routers, Physical and Digital Displays.
- Provide remote or on-site installation of required standard hardware for F&B merchant
2. **Respond to incidents and service requests from customer engagement team**
- Analyse and provide possible solutions to solve users inquires from CS team that arises on day to day operations
- Provide site support or remate support for troubleshooting and maintenance of hardware and software
**Requirements**:
- Class 3 Driving License to operate company vehicle
- Relevant in an IT Service Desk environment will be an advantage
- Some experience in F&B experience will be an advantage
- Good understanding of network router, printer hardware configuration
- Analytical, resourceful with troubleshooting and strong problem-solving skills
- Ability to multitask, effectively determine priorities
- Reliable and good team player who can work independently
- Motivated with good interpersonal and communication skills to interact at all levels
- Must be flexible to work on schedules when required
- Willing to learn and adapt to the fast changing IT environment
- Able to do shift work
