Solutions-Focused Customer Support Specialist

2 weeks ago

Singapore beBeeCustomerSupport Full time $4,000 - $6,000
Job Opportunity

We are seeking a Solutions-Focused Customer Support Specialist to join our team in Singapore. This role involves delivering exceptional post-sale experiences for customers across the region, acting as their advocate and managing warranty and service cases from start to finish using Salesforce Customer 360 and AI-enabled tools.

The Role:

This is an excellent opportunity for someone with digital case management experience who is passionate about customer-centric solutions. Key responsibilities include:
  • Own customer enquiries related to warranty, repairs, service appointments, and delivery issues.
  • Troubleshoot and resolve warranty concerns with creative problem-solving.
  • Use Salesforce Customer 360 to manage and document all case details.
  • Apply AI tools and automation to improve accuracy and turnaround times.
  • Perform in-home product servicing and technical assessments.
  • Coordinate with Service Technicians, Logistics, Product, and Retail teams.
  • Maintain professional conduct in all customer interactions.


About You:

To succeed in this role, you will need:
  • Proven experience in customer service, case management, or hands-on service roles.
  • Skilled in conflict resolution and clear communication.
  • Comfortable with CRM platforms and eager to adopt AI-driven tools.
  • Technical aptitude and confidence in carrying out repairs or product adjustments.
  • Organised, detail-oriented, and capable of managing scheduling and coordination.


Benefits:

We offer a range of benefits that support your career growth and well-being, including:
  • Daily perks such as freshly brewed coffee.
  • Generous discounts on our products.
  • Paid parental leave.
  • Career development opportunities.
  • A collaborative culture that values passion, integrity, collaboration, and innovation.


Our Values:

We pride ourselves on being a supportive and values-driven team that celebrates passion, integrity, collaboration, and innovation. If you share our values, you will thrive here.

We are an equal opportunity employer - all applicants will be considered regardless of race, sexuality, religion, colour, gender identity, or parental status.

  • Customer Support Specialist

    2 weeks ago

    Singapore beBeeCustomerSupport Full time $2,500 - $4,500

    Job Title: Customer Support Specialist">We are seeking a skilled and customer-focused Career Professional to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients across various communication channels.The ideal candidate will possess...

  • Customer Support Specialist

    1 week ago

    Singapore beBeeCustomerSupport Full time

    Job Title: Customer Support Specialist About the Role: We are seeking a highly organized and detail-oriented Customer Support Specialist to join our team. As a key member of our customer service unit, you will be responsible for managing incoming calls, emails, and cases. Your primary goal will be to provide exceptional customer service, ensuring that all...

  • Customer Support Specialist

    2 weeks ago

    Singapore beBeeCustomerSupport Full time $2,600 - $3,000

    Job Title: Customer Support SpecialistAbout the Role:We are seeking a highly organized and detail-oriented Customer Support Specialist to join our team. As a key member of our customer service unit, you will be responsible for managing incoming calls, emails, and cases. Your primary goal will be to provide exceptional customer service, ensuring that all...

  • Customer Support Specialist

    2 weeks ago

    Singapore beBeeCustomerSupport Full time

    Job Overview We are seeking a highly skilled and motivated Customer Support Specialist to join our team. Responsibilities Analyze customer inquiries and provide timely and effective solutions via phone, email, or chat. Collaborate with internal teams to resolve complex customer issues. Develop and implement process improvements to enhance customer...

  • Customer Support Specialist

    1 week ago

    Singapore INFORM SOFTWARE PTE. LTD. Full time

    **What you can move with us**: - With your expertise, your primary responsibilities will be to provide technical support to our customers during the implementation, installation, and configuration phases. This includes customer support for the use and maintenance of our Industry 4.0 software product family. Together with your colleagues in a...

  • Sales Support Specialist

    3 days ago

    Singapore ABB Full time

    **Sales Support Specialist - Customer Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Technical Support Specialist for Ads Solutions

    2 weeks ago

    Singapore beBeeExpertise Full time

    Job Overview We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will play a critical part in providing exceptional support to customers using Google Ads products. Main Responsibilities You will prioritize and deliver customer service, resolving issues for advertisers, business teams, agencies, and partners....

  • Customer-Focused Technical Product Specialist

    2 weeks ago

    Singapore beBeeTechnical Full time

    Job Description We are seeking a highly skilled Technical Product Specialist to join our Ads Policy team. In this role, you will be responsible for providing technical support and expertise to customers using Google Ads. Key Responsibilities Deliver exceptional customer service, resolving issues for Google's advertisers, Business teams, agencies, and...

  • Customer IT Support Specialist

    1 week ago

    Singapore BIMAGE CONSULTING PTE. LTD. Full time

    We are looking for a proactive and customer-focused **Customer IT Support Specialist**to join our team. In this role, you will serve as the first point of contact for software-related inquiries, troubleshoot technical issues, and ensure customers have a seamless experience using the products. **Key Responsibilities**: - Diagnose and resolve technical...

  • ECM Solutions Delivery Expert

    1 week ago

    Singapore beBeeECM Specialist Full time $90,000 - $120,000

    As a skilled ECM specialist, you will play a key role in delivering solutions that meet business needs.Key ResponsibilitiesGather, analyze, and document requirements for ECM solutions.Translate requirements into functional specifications.Configure, customize, and implement changes in ECM applications.Perform impact analysis, troubleshoot issues, and provide...