Customer Support Specialist

2 weeks ago

Singapore beBeeCustomerSupport Full time $2,600 - $3,000
Job Title: Customer Support Specialist

About the Role:

We are seeking a highly organized and detail-oriented Customer Support Specialist to join our team. As a key member of our customer service unit, you will be responsible for managing incoming calls, emails, and cases. Your primary goal will be to provide exceptional customer service, ensuring that all interactions are handled professionally, efficiently, and with a high level of quality.

Your Key Responsibilities:

* Manage incoming calls, emails, and cases in a timely manner, responding to customer inquiries and resolving issues promptly
* Assist with service hall bookings and administration, generating and disseminating cases and enquiries from incoming calls to frontline staff and internal stakeholders
* Handle complaints by providing appropriate solutions and alternatives within a given timeframe, following up to ensure resolution

Your Skills and Qualifications:

* Diploma holder with a minimum of 2 years of customer service experience
* Possesses IT knowledge and ability to learn new systems quickly
* Excellent communication and interpersonal skills, with ability to work effectively in a team environment
* Able to do shift work, and work on Public Holidays and Overtime

What We Offer:

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive salary and benefits package

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.

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