Customer Support Specialist

2 weeks ago

Singapore INFORM SOFTWARE PTE. LTD. Full time

**What you can move with us**:

- With your expertise, your primary responsibilities will be to provide technical support to our customers during the implementation, installation, and configuration phases. This includes customer support for the use and maintenance of our Industry 4.0 software product family. Together with your colleagues in a cross-functional team, you will support a close customer base with specific contact persons.
- In doing so, you will provide important technical support regarding the customer's production-critical infrastructure.
- You will be responsible for the coordination and implementation of complex updates and analyze possible faults in our customer systems via remote maintenance in close cooperation with our development department.
- You will actively shape the conceptual design and implementation of process and product improvements.
- Possibility to travel to international customers.

**What you bring along**:

- Completed training as an IT specialist in system integration or a degree in the field of (business) informatics, mathematics or similar.
- Ideally 1-3 years of professional experience in IT support or a comparable position.
- First experiences with remote maintenance connections and virtual machines are a plus.
- Customer centric work ethic, good communication skills, and a solution
- as well as customer-oriented working style.

**How we value your work**:

- You will work in our office in Singapore after a successful orientation period at our headquarter in Aachen / Germany.
- We support employees to have flexible working hours.
- Your personal growth is one of our focuses, therefore we have long-term career development program, including a wide range of further training opportunities.

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