
Technical Product Advisor, Customer Support Specialist
2 days ago
Job Title:
">Technical Product Advisor, Customer Support Specialist
">Overview
">As a Technical Product Advisor, you will play a crucial role in supporting customers globally. You will leverage product knowledge to own end-to-end customer solutions, develop diagnostic tools/automation, and troubleshoot technical issues.
">Key Responsibilities
">- ">
- Prioritize and deliver customer service, resolving issues for advertisers, business teams, agencies, and partners.">
- Gain expertise in Artificial Intelligence (AI)-powered Ads products like PMax and Ads Platforms. Troubleshoot technical product issues, applying expertise to solve customer tests and escalations, and execute projects.">
- Improve product features by sharing partner feedback with Product, Engineering, and Business Solutions. Develop diagnostic and debugging tools/automation, collaborating with Product Engineering.">
- Analyze data to create action plans that solve root causes for customers, focusing on knowledge management, operational improvements, account reviews, and product adoption. Partner with business and cross-functional teams to improve the client journey, resolve issues, and understand customer pain points.">
Qualifications
">- ">
- Bachelor's degree or equivalent practical experience.">
- 8 years of experience in technical operations, management consulting, or related roles including scaled support or customer experience design.">
Preferred Qualifications
">- ">
- Experience with Google Ads including Google Ads Policy and technical troubleshooting.">
- Experience in developing customer-centric solutions with new technologies, including Artificial Intelligence (AI).">
- Experience in project management with the ability to lead a cross-functional project team.">
- Ability to navigate changing environments and address business tests through data motivated analysis, thinking, and implementation.">
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Singapore beBeeProduct Full timeJob Title: "> Technical Product Advisor, Customer Support Specialist "> Overview "> As a Technical Product Advisor, you will play a crucial role in supporting customers globally. You will leverage product knowledge to own end-to-end customer solutions, develop diagnostic tools/automation, and troubleshoot technical issues. "> Key Responsibilities ">">...
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