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A few days ago 1486509 Senior Service Delivery Manager

1 week ago

Singapore Hamilton Barnes Associates Limited Full time

We are seeking a highly skilled and experienced Senior Service Delivery Manager to oversee and optimize service delivery processes within a telecommunications company.
The successful candidate will be responsible for managing a team of service delivery professionals, ensuring the timely and effective delivery of services to our valued customers. This role requires a strong blend of leadership, technical expertise, and strategic thinking to drive continuous improvement and exceed customer expectations.
Key Responsibilities:
Lead and manage a team of service delivery professionals, providing guidance, coaching, and mentorship to drive performance and ensure alignment with company goals.
Develop and implement service delivery strategies, processes, and procedures to optimize efficiency, effectiveness, and customer satisfaction.
Collaborate with cross-functional teams, including sales, operations, and technical support, to ensure seamless service delivery and resolution of customer issues.
Monitor and analyze key performance metrics, identifying trends, opportunities, and areas for improvement to enhance service delivery performance.
Act as a point of escalation for complex customer issues, working closely with internal teams to resolve issues promptly and maintain high levels of customer satisfaction.
Establish strong relationships with key stakeholders, including customers, vendors, and partners, to drive collaboration and ensure alignment with service delivery objectives.
Stay abreast of industry trends, best practices, and emerging technologies to continuously improve service delivery capabilities and maintain a competitive edge.
Qualifications:
Bachelor's degree in business, telecommunications, or related field; advanced degree preferred.
Minimum of (X) years of experience in service delivery management within the telecommunications industry, with a proven track record of success.
Strong leadership and people management skills, with the ability to inspire, motivate, and develop teams to achieve their full potential.
Solid understanding of telecommunications products, services, and technologies, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
Exceptional problem-solving skills, with the ability to analyze complex issues, identify root causes, and implement effective solutions.
Excellent communication, negotiation, and relationship-building skills, with the ability to interact confidently with customers, executives, and stakeholders at all levels.
Proven track record of driving operational excellence, process improvement, and customer satisfaction.
PMP, ITIL, or other relevant certifications are a plus.
Benefits:
Opportunity to work with a leading telecommunications provider at the forefront of innovation and technology.
Competitive salary and benefits package.
Dynamic and collaborative work environment with opportunities for career growth and development.
Make a meaningful impact by shaping the future of service delivery and driving customer satisfaction.
Salary:
$150,000
If you are a passionate and experienced service delivery professional looking for an exciting new challenge, we want to hear from you Apply now
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