Senior Delivery Manager

3 weeks ago


Singapore HCL SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

HCLTech Singapore is looking for a self-motivated rounded Senior Delivery Management IT professional with prior experience in managing multiple IT Development and Support teams in an outsourced environment in BFSI (Banking, Financial Services & Insurance) domain.


The successful candidate should have hands-on experience of managing large, outsourced IT development / transformation teams. Candidate should has breadth and depth of experience to improve delivery and customer satisfaction via structured delivery governance, technology intervention, people development and continuous improvement. Candidate should also understand the drivers and levers that drive good delivery, must have very good project management knowledge including exposure to Agile. The candidate should be able to lead large technology teams in multi-geo model and drive outcomes.


The primary KPP would be delivery excellence, customer satisfaction index and P&L responsibility. This role requires managing more than 60 resources.


Job Requirements

  • Bachelor’s Degree / Master’s Degree in Computer Science.
  • At least 15-18 years of IT Service Delivery Applications experience.
  • Experience in managing large Development and Production Support teams in an onsite offshore environment involving more than 60 resources.
  • Experience managing delivery in BFSI domain especially in Retail Banking and Corporate Banking.
  • Strong delivery governance skills, proactive mindset.
  • Prior experience in managing multi-ethnic, multi-geo teams.
  • Good understanding IT outsourcing engagement and commercial models.
  • Program Management and Project management experience/knowledge using various project management methodologies like Agile Scrum/Kanban, Waterfall, Iterative etc.
  • Hands on development / engineering experience in the past.
  • Experience in managing project delivery in cloud / nextgen technologies.
  • Ability to demonstrate understanding and implementation of ITIL process, good understanding of productivity improvement levers to achieve efficiency of operations.
  • Ability to manage the Fixed price engagement – should understand how to derisk FP engagements.
  • Good technical acumen and experience, understanding of nextgen technologies.
  • Excellent stakeholder management and communication skills. Be able to manage senior stakeholders.
  • Experience of managing/ participating in RFP/Bid process including Due Diligence.

Non-Technical / Soft Skills

  • Good Leadership skills – should be able to coach and develop people.
  • Outstanding communication skills both oral and written, technical and non-technical and the ability to work with diverse group of individuals in a professional environment.
  • Ability to communicate both oral and written with client senior management professionals.
  • Ability to present governance report in a senior management forum and ability to articulate and answer questions.
  • Willingness to learn new technologies and ability to adopt to work in a corporate environment
  • Good Negotiation and interpersonal skills.

GOOD to HAVE

  • Prior experience of managing transitions including transition from incumbent vendors.
  • AI / Gen AI experience / exposure.

Tell employers what skills you have

Develop People
Outsourcing
Interpersonal Skills
Agile
Soft Skills
Program Management
Project Management
Banking
Customer Satisfaction
ITIL
Stakeholder Management
Project Delivery
Delivery Management
Financial Services
Service Delivery

  • Singapore HCL SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesHCLTech Singapore is looking for a self-motivated rounded Senior Delivery Management IT professional with prior experience in managing multiple IT Development and Support teams in an outsourced environment in BFSI (Banking, Financial Services & Insurance) domain.The successful candidate should have hands-on experience of managing...


  • Singapore DELIVERY HERO APAC PTE. LIMITED Full time

    Roles & ResponsibilitiesCompany Description"To be the most loved everyday food and groceries destination" - that's our mission at foodpanda (small 'f').foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business,...


  • Singapore PEOPLE360 SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesPosition: Senior / Nurse ManagerSetting: Labour & DeliveryLocation: SingaporeWorking Hours: 5-day work week with morning and afternoon rotational shifts. Must be willing to cover night shift as required.About Our Client: A leading private healthcare provider with internationally accredited facilities, offering a range of medical...

  • Delivery Manager

    1 week ago


    Singapore NEW TONE CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesSummary:We are seeking an experienced Delivery Manager to oversee and coordinate stakeholder engagements, site activities, and project execution for large-scale infrastructure projects. The successful candidates will be responsible for managing installation, testing, and commissioning activities while ensuring seamless collaboration...


  • Singapore OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesRequired Qualifications & Skills:Overall 10+ years of experience and atleast 4+ years of experience as a Senior Technical Lead or Technical Delivery Manager, managing a team preferably within the banking sector. Proven experience managing end-to-end delivery of technical projects in an Agile environment. Excellent problem-solving...

  • Programme Executive

    3 weeks ago


    Singapore SASCO SENIOR CITIZENS' HOME Full time

    Roles & ResponsibilitiesJob purposeThe jobholder is primarily responsible to cultivate a vibrant community of senior volunteers, encouraging active participation among seniors and fostering a supportive atmosphere for community involvement. He/she is to provide support to seniors through engaging activities, home visits, promoting social interaction and...

  • Senior Manager

    3 weeks ago


    Singapore GE VERNOVA INTERNATIONAL LLC Singapore Branch Full time

    Roles & ResponsibilitiesJob Summary:The Market System Delivery Manager enables customers to achieve their desired outcomes by providing an effortlessly predictable experience. This is achieved by ensuring effortless execution and supporting reliable time to value across most major customer implementations and life cycles.Working closely with the Project...


  • Singapore ITCAN PTE. LIMITED Full time

    Roles & ResponsibilitiesPosition Overview:The Service Delivery Manager for Cyber Security is responsible for managing the delivery of high-quality cyber security services to clients. This includes overseeing security operations, incident response, service level agreements (SLAs), and client satisfaction. The role involves collaborating with internal teams,...


  • Singapore RSVP Singapore The Organisation of Senior Volunteers Full time

    Roles & ResponsibilitiesAs our digital marketing and social media associate, you will be pivotal in driving our organisation's online presence and engagement. You will be responsible for ideating, creating, and managing compelling content across various digital platforms, including Facebook, LinkedIn, Instagram, YouTube, website, and more.Key...


  • Singapore APAR TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesSkills Requirement •Bachelor's degree in Information Technology, Computer Science, Engineering or similar areas. •15+ years of experience in IT with 8+ years in Delivery Management •Prior experience in managing multi-ethnic, multi-geo teams. •Experience managing delivery in BFSI domain, Retail Banking and Payments exposure...

  • Head of Delivery

    3 weeks ago


    Singapore KUAILU SOFTWARE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob OverviewThe Head of Delivery is fully accountable for the successful delivery of the company’s low-code PaaS, SaaS, video conferencing, and other software products. This includes designing delivery strategies, leading teams to execute projects efficiently, ensuring high-quality service and customer satisfaction, and driving...


  • Singapore SAP ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesROLE DESCRIPTIONThe Principal Client Delivery Manager (PCDM)serves as primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition and Cloud Application Services (CAS)....


  • Singapore KPMG SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesKPMG is focused on achieving significant growth ambitions while becoming the most trusted professional services firm. For Audit, this requires a relentless focus on key initiatives that drive Audit Quality and achieve Operational Excellence through standardization, centralization, automation, and innovation. The establishment of a...


  • Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

    This role is for an experienced Technical Project Managerwith expertise in ICT delivery architecture, cloud operations, andITIL-based service operations.The candidatewill have hands-on experience managing technical projects, workingwith Solutions Presales, and overseeing the transition of newtelecommunications products and services into Day1 and...


  • Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Roles & ResponsibilitiesJoin our dynamic team as a Site Planning and Management Senior Assistant Director/ Assistant Director/ Senior Manager, where you will play a pivotal role in shaping the future of community care facilities for seniorsJob Description:Collaborate with the Ministries and Agencies for capacity planning and capacity injection to ensure...


  • Singapore INCOME INSURANCE LIMITED Full time

    Roles & ResponsibilitiesKey ResponsibilitiesBusiness Analysis & Process OptimizationLead a team of Business Analysts to analyze business processes and identify opportunities for streamlining and automation to enhance operational efficiency. Conduct system and process gap analysis, collaborating with business users, IT teams, and technology vendors to define...


  • Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Roles & ResponsibilitiesJoin our dynamic team as a Site Planning and Management Senior Assistant Director/ Assistant Director/ Senior Manager, where you will play a pivotal role in shaping the future of community care facilities for seniors!Job Description: Collaborate with the Ministries and Agencies for capacity planning and capacity injection to ensure...


  • Singapore BLUESG PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the roleAs a Senior Delivery Manager, you'll play a pivotal role in delivering large-scale, high-impact projects from start to finish. You'll lead cross-functional teams, manage key stakeholders, and navigate complex challenges to ensure projects are completed on time, within scope, and to the highest quality standards. You'll...

  • Senior Manager

    6 days ago


    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesSenior Manager (Telecommunication)We are seeking for a Telecommunication expert in providing cellular, radio, satellite communication, and sensor products. The Senior Manager (Technology) will lead the company's technological vision and focus in creating and implementing technology strategies that support the production and delivery...


  • Singapore RAYTON SOLUTIONS PTE. LTD. Full time

    Roles & Responsibilities5 day work weekLocation : Buona VistaService Delivery ManagerJob OverviewThe Service Delivery Manager plays a critical role in leading the service delivery team to provide high-quality IT services to support educational institutions and initiatives. This role ensures seamless service delivery, manages service level agreements (SLAs),...