Senior Manager, Business Delivery
1 week ago
Key Responsibilities
Business Analysis & Process Optimization
- Lead a team of Business Analysts to analyze business processes and identify opportunities for streamlining and automation to enhance operational efficiency.
- Conduct system and process gap analysis, collaborating with business users, IT teams, and technology vendors to define the finalized business rules and redesigned processes for automation.
- Work with relevant IT teams to design and implement IT solutions that align with business requirements.
- Develop and review User Acceptance Testing (UAT) plans to ensure sufficient test scope and coverage.
- Perform data analytics to gain insights into customer behavior and process optimization, enhancing user experience.
Stakeholder & Vendor Management
- Act as the bridge between business stakeholders, IT teams, and vendor*, ensuring clear communication of business needs and system capabilities.
- Translate business requirements into actionable operational specifications and use cases.
- Collaborate with subject matter experts (SMEs) and vendors to ensure system alignment with business goals.
Leadership & People Management
- Lead, coach, and motivate a team of Business Analysts to achieve strategic KPIs and business objectives.
- Oversee work planning, resource allocation, and project timelines to ensure smooth execution of initiatives.
- Foster a culture of continuous improvement and innovation within the team.
Project Execution & Post-Implementation Support
- Ensure successful project delivery by aligning team efforts with project timelines and milestones.
- Provide post-implementation support, addressing system-related or operational issues.
- Drive change management initiatives to support business adoption of new processes and systems.
Qualifications & Experience
- Bachelor's degree in Business Information Systems, Information Technology, or a related field.
- Minimum 10 years of relevant experience, including team leadership and business process re-engineering.
- Proven track record in digital transformation and implementing process automation projects.
- Strong ability to engage stakeholders across different domains, translating business needs into IT solutions.
- Experience in people management, with a passion for coaching and team development.
- Strong project management skills, with the ability to prioritize and manage multiple initiatives.
Management Skills
Leadership
Streamlining
Process Automation
Business Analysis
Team Development
Translating
Business Process Reengineering
Vendor Management
Team Leadership
User Acceptance Testing
Process Optimization
Bridge
Project Delivery
People Management
Ability to Prioritize
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