Business Process Delivery Analyst
3 weeks ago
As a Business Delivery Analyst, you will play a critical role in ensuring the successful delivery of business initiatives and projects. You will work closely with cross-functional teams, including business stakeholders, project managers, and technical teams, to analyse business requirements, develop implementation plans, and monitor project progress. Your primary responsibility will be to ensure that projects are delivered on time and meet the desired business objectives.
Main Responsibilities
- Manage the entire delivery process of client engagement, onboarding and operations using our systems
- Act as the primary point of contact for clients, collaborating with them to gather requirements, provide project updates, and address any concerns or feedback
- Collaborate with internal teams to develop product offerings and seamless solutions to our clients
- Review and analyses new products/service in the industry and determine new business opportunities
- Handle different stakeholder with different needs in delivering our services
- Collaborate with testing team to define test scenarios, validate deliverables, and ensure adherence to quality standards
- Develop and maintain clear, concise, and accurate documentation for business requirements, processes, and systems.
- Coordinate with project manager to monitor progress, identify bottlenecks, and take necessary actions to keep projects on track
Requirement
- At least 2 years of working experience in the related field. Entry level candidates with relevant internship may be considered. Those with more years of working experience would be considered for more senior role.
- Academic qualifications will be taken into accounts; strong work ethics, grit and talent matters too.
- Passionate about Hospitality, Tourism and Technology
- Excellent people and communication skills
- Service oriented with a desire to help customer achieve their objectives.
- Work under pressure, comfortable with the "Hurry up and Wait" nature of Tourism.
- Organized and able to handle multiple assignments
- Be commercially focused
- Prepared to get your hand dirty to deliver the solutions
- Regional travel may be required
Excellent Communication Skills
Solutioning
Customer Engagement
Problem Solving
Information Technology
Project Management
User Acceptance Testing
Customer Satisfaction
Business Process
Project Delivery
Service Delivery
Hospitality
Business Requirements
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