Senior Business Analyst, Salesforce Delivery

2 weeks ago


Singapore GRABTAXI HOLDINGS PTE. LTD. Full time
Roles & Responsibilities

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything.

In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.


Job Description

Get to Know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized enterprise technology experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.


Get to Know the Role

This role will report to Senior Manager, Salesforce Delivery Lead and plays a critical role of a Salesforce Senior Business Analyst with an exciting journey to enhance our Salesforce platform and improve adoption.


The candidate will need a strong techno-functional background in Salesforce (out-of-the-box standard functionality and custom solutions) with proven hands-on experience in Service Cloud, Sales Cloud and Community Cloud modules.


This role will be onsite, and the office location is in Singapore.


The Critical Tasks You Will Perform

You will:

  • Lead a team of Business Analysts, plan and prioritize projects, and ensure value delivery to the business.
  • Translate business strategies into technical requirements and IT solutions, understanding customer and product needs.
  • Share the product vision and collaborate with Business Owners and Scrum Masters to execute projects effectively.
  • Influence business unit leads and ensure alignment with project objectives using agile methodologies.
  • Engage with stakeholders, gather requirements, and develop solutions leveraging Salesforce functionality.
  • Craft business requirement documents, user stories, and system design specifications, ensuring traceability.
  • Manage the product backlog, understanding and prioritizing business needs while proposing enhancements.
  • Conduct UAT training, create and run UAT test scripts, and coordinate system testing.
  • Identify opportunities to leverage the Salesforce platform for emerging business needs and provide guidance on solutions.
  • Collaborate on technical architecture and bring domain expertise to the team.
  • Identify system/design bottlenecks and propose innovative solutions.
  • Implement large-scale integrations and understand authentication mechanisms and deployment processes.

What Skills You Will Need

  • Salesforce Expertise: At least 8 years of business analysis experience with strong knowledge of Salesforce features (Sales and Service Cloud) and hands-on experience with configuration and customization.
  • Technical Proficiency: Experience with Salesforce configuration (Flows, Security Model, Process Automation, Data Migrations, SOQL/SOSL, Dashboards) and customization skills.
  • Agile Methodologies: Proven experience in leading projects using agile delivery, prioritizing requirements, and conducting functional testing.
  • Integration Experience: Proven experience in implementing large-scale web service integrations and good understanding of CI/CD platforms like GitLab, Copado, Jenkins, Ant tool.
  • Salesforce Certifications: Certified Salesforce Administrator, Advanced Administrator, Sales Cloud Certified, and Service Cloud Certified are required. CPQ Specialist certification is a plus.
  • Additional Tools: Good understanding of Salesforce Lightning Aura/LWC frameworks, Marketing Cloud, Pardot, and AppExchange tools like Conga and Adobe Sign.

Additional information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

  • We have your back with Term Life Insurance and comprehensive Medical Insurance.
  • With GrabFlex, create a benefits package that suits your needs and aspirations.
  • Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
  • We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.


Tell employers what skills you have

Web Service
Salesforce.com Implementation
Salesforce Training
UAT
Term Life Insurance
Salesforce
Scrum
User Stories
Business Analysis
Agile Methodologies
System Testing
Agile
Traceability
Technology Solutions
Salesforce.com Consulting
Technical Architecture
Business Analyst
Humility
Salesforce Marketing Cloud

  • Singapore GRABTAXI HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything.In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...


  • Singapore GrabTaxi Holdings Pte. Ltd. Full time

    About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the...


  • Singapore Sovereign’s Capital Full time

    Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and...


  • Singapore VISEO Full time

    Responsibilities Analyzing Information: Dive into every key data, insights, fact to discover what actions to take for the business’s ultimate success. Elicitation: Set up the foundation of a project by asking a lot of questions, gathering opinions, information, facts by interviewing stakeholders & departments to analyse what teams to work with, what...


  • Singapore Salesforce, Inc. Full time

    Company Overview:Salesforce, Inc. is a global leader in customer relationship management (CRM) solutions. We help businesses of all sizes connect with their customers, partners, and employees more effectively. Our innovative platform enables organizations to build a 360-degree view of their customers, automate business processes, and drive growth through...


  • Singapore ACCA Careers Full time

    About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent and innovation led company with...


  • Singapore Salesforce, Inc. Full time

    Job Overview:Salesforce, Inc. is seeking a highly motivated and results-driven Business Development Representative to join our team in Singapore. As a Business Development Representative, you will be responsible for generating new business opportunities and fueling the sales pipeline for our products across our Enterprise Accounts.About the Role:As a...


  • Singapore FPT ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilitiesConnect with stakeholders and business partners to discuss the customer requirements and related problems Connect with the team of developers for discussion on the technical matters of the Salesforce software Direct the authorities and help them by providing insights to devise a plan of action Should make sure that...


  • Singapore K2 PARTNERING SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesRole Overview:The Salesforce Business Analyst will bridge the gap between stakeholders and the development team to ensure business needs are met effectively within the Salesforce platform. The role involves gathering requirements, managing backlogs, and conducting user acceptance testing using Agile methodologies. The ideal candidate...


  • Singapore VISEO Full time

    VISEO seeks a visionary Salesforce Solutions Architect and Analyst to spearhead the development and implementation of innovative Salesforce solutions. As a key member of our team, you will work closely with stakeholders to create bespoke Salesforce configurations that drive business results.Key Responsibilities:Develop deep understanding of business...

  • Business Analyst

    2 days ago


    Singapore VISEO Full time

    VISEO is looking for a talented Business Analyst - Salesforce Ecosystem to contribute to our team. As a Business Analyst, you will play a crucial role in driving the adoption of Salesforce solutions across various departments within the organization.Responsibilities:Work closely with stakeholders to understand their needs and develop actionable plans to...


  • Singapore FPT Asia Pacific Pte Ltd Full time

    Salesforce Business Analyst Responsibilities Connect with stakeholders and business partners to discuss customer requirements and related problems. Collaborate with the development team on technical matters related to Salesforce software. Guide authorities by providing insights to devise a plan of action. Ensure a clear understanding of concepts among all...


  • Singapore Salesforce, Inc. Full time

    About the RoleWe are seeking a highly motivated and driven Business Development Representative to join our fast-paced sales team. As a BDR, you will be responsible for generating new business opportunities, qualifying revenue streams, and working closely with our Account Executives to drive sales growth.Responsibilities:Develop and execute strategic plans to...


  • Singapore Salesforce, Inc. Full time

    ResponsibilitiesGenerate new business opportunities to fuel the sales pipeline for our products across enterprise accounts in Singapore. Create and prioritize strategic target account lists within Singapore. Research and build cold accounts by adding contacts, sending emails, and conducting cold calls. Consistently meet or exceed monthly sales...


  • Singapore Salesforce, Inc. Full time

    Our Sales Development team is comprised of experienced professionals who focus on outbound lead generation and strategically develop revenue opportunities within their assigned territories.Candidates for this position must be highly motivated, tenacious, and self-starters who can generate new business opportunities to fuel the sales pipeline for our products...


  • Singapore VISEO Full time

    VISEO invites applications for a highly motivated Senior Salesforce Process Consultant to join our team. As a Senior Consultant, you will work closely with clients to identify business opportunities and develop customized Salesforce solutions to drive growth and efficiency.Main Responsibilities:Conduct thorough analysis of business needs and develop...

  • Business Analyst

    7 days ago


    Singapore Avepoint Full time

    Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers,...


  • Singapore ACCA Careers Full time

    The Group Accenture Salesforce Business Group The Accenture Salesforce Business Group (SFBG) is THE trusted leader in designing, implementing, and driving transformational experiences with Salesforce solutions. Powered by our world-class global delivery, our obsession with industry-led innovation is balanced with data-driven results, solving our...


  • Singapore VISEO Full time

    Job Description:Salesforce business analysts at VISEO drive business success by analyzing data, eliciting requirements, and documenting processes. Key responsibilities include planning and implementing solutions, testing, and measuring progress. We seek experienced professionals with strong communication skills to lead enterprise CRM...


  • Singapore Salesforce, Inc. Full time

    About SalesforceWe are a global leader in customer relationship management, driving business innovation and customer success.Job DescriptionOur sales development team is comprised of experienced professionals who drive revenue growth through strategic lead generation and conversion.We are seeking a highly motivated and results-driven Business Development...