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Senior/ Service Delivery Manager
2 weeks ago
Our Client is an established company in Singapore, who is seeking to recruit a Senior/ Service Delivery Manager (IT).
Senior/ Service Delivery Manager (IT)
The Service Delivery Manager is responsible for the managing the outsourcing services within the project. He/She is responsible of constant monitoring and tracking of the project performance to ensure the project continue to deliver towards the expected outcome.
**Responsibilities**:
- Align, plan and organise project activities to meet project objectives
- Ensure allocation of resources and skills to projects in priority order
- Identify, resolve and escalate risks which could impact the achievement of objectives
- Define performance indicators, review/enhance SOP, and to communicate to project teams
- Track service performance and quality deliverables to ensure they continue to deliver towards expected outcomes, within allocated budget
- Automate processes and improve productivity
- Conduct evaluation on each project against the project objectives
- Report regularly on project's progress and recommend service improvement, if necessary
**Job Requirements**
- Degree in Information Technology or related discipline
- Provide manage support service in mid-to-large organization on the IT infrastructure eg. networks, systems, and storage
- Engage in tender for service delivery solution, design, plan, costing, manage on-site delivery team
- Solution driven, able to react quickly and resolve issues so that the workflow can continue
- Good influencing and persuading skills
- Good relationship builder with strong diplomacy skills
- Good people management skills to motivate and lead the team to achieve/ surpass the SLA
JJ Consulting Services
EA Licence No.: 12C6207
**Salary**: $4,324.58 - $12,328.44 per month
Schedule:
- Monday to Friday
**Experience**:
- service delivery: 1 year (preferred)
