Senior Service Delivery Manager

3 days ago

Singapore Circles.Life Full time

**Job Description - Senior Service Delivery Manager**

**Circles.Life is Asia's first and most successful digital telco and we are on a mission to re-imagine the mobile experience for the digital consumer and disrupt the multi-trillion-dollar industry. We launched our services in 2016 and have been rapidly gaining market share while delivering best in class customer experience. Till date, we are leading the market in terms of NPS, subscriber growth, data used per subscriber and overall customer satisfaction.

As we're growing to become the biggest and most loved brand, we are looking for: Senior Service Delivery Manager in Service Operations

**Responsibilities**:

- Ensure new international market launches are transitioned with quality and in a timely manner to the maintenance team.
- Work with the Customer Success Management (CSM) team to formulate the Internal/External customer operational strategy.
- Customer engagement to handle operational matters and plan execution with internal delivery teams
- Involved in special projects requiring cross functional team collaboration from different divisions.
- Work with CSM to bridge the gap between business and technical team including B2B clients' stakeholders
- Work closely with TPM and Engineering team to solve delivery issues with regard to Product Road Map
- Working in International Markets and such other duties reasonably determined from time to time by the Company.
- Involve in Problem Management activities with Service Operations team in order to reduce/eliminate Incidents
- Work closely with Service Operations, Level 3 support team in order to delivery customer agreed Service Levels

**We Are Looking For Individuals Who Has/is....**
- Minimum 10+ years of Service Deliver and Vendor management experience with either a Telco or ICT Provider
- Exposure to ITIL Service Management principles in a capacity of an implementer
- A Proven track record of Process Improvement where it has delivered cost improvements/High NPS
- Good communication and interpersonal skills capable of maintaining strong relationships
- Proven track record of transforming a service to customers
- Strong organizational and multi-tasking skills
- Programme management experience
- Excellent analytical and problem-solving abilities
- Team-management and leadership skills
- Ability to work flexibly when and where required to manage key relationships

**_ _**_Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age._
- _To all recruitment agencies: Circles.Life will only acknowledge resumes from agencies specifically retained for the role._

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