Manager, Service Delivery

2 days ago

Singapore NCS National Council of Social Service Full time

**[What the role is]**

Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s).

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. "

**[What you will be working on]**

1. Implementing service strategies and plans to meet identified needs and gaps:

- Analyse landscape and engage stakeholders to understand national strategies and identify key needs and gaps;
- Partnering social service agencies, government agencies and other stakeholders develop strategies to meet these needs and gaps;
- Guide SSAs in development of services to meet prioritised needs and gaps;
- Using data and ground experience to improve service delivery;
- Overseeing assessments of funding proposals of new programmes; and
- Assessing and evaluating current portfolio of initiatives and programmes

2. Strengthen service capacity and capability by partnering service providers to:

- Grow person-centred solutions and implement efficient service delivery methods that are resource-efficient and optimise manpower;
- Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
- Set and/or achieve output, outcome and impact indicators for services;
- Manage and evaluate their performance;
- Allocate community funding to critical and needed services; and
- Perform budgetary operations such as computing funding quantum based on norms and salary guidelines, verify periodic disbursements, and review budget utilisation performance.

3. Support the Services Group and NCSS as and when required

**[What we are looking for]**

Personal Competencies:
Serving with Heart, Commitment and Purpose

Thinking Clearly and Making Sound Judgements

Social Service Sector Knowledge

Project Management

Monitoring & Impact Evaluation

Social Service Planning

Skills Required:
Stakeholder Management Skills
Influencing, Facilitation and Communication Skills
Project Management Skills
Programme Evaluation Skills
Research and Basic Statistics Analysis
Sector/Domain Knowledge

Experience & Special Certification(s):
Experience in programme design and/or planning is advantageous.

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