Senior Delivery Architect
3 weeks ago
The candidatewill have hands-on experience managing technical projects, workingwith Solutions Presales, and overseeing the transition of newtelecommunications products and services into Day1 and Day2operations.
The candidate should possess a deepunderstanding of both on-premises and cloud-based ICT environments,particularly Azure operations, and be familiar with DigitalPlatforms for Automation, Monitoring tools, andServiceNow.
Make an Impactby:
1. ICT DeliveryOperations
- Support theend-to-end delivery of ICT outsourcing projects, focusing onserver, storage, and network operations within both on-prem andcloud environments.
- Participate in ICT cloudoutsourcing efforts, particularly in Azure operations, ensuringseamless service delivery and optimization.
- Collaborate with Solutions Presales teams to definedelivery scope, assess costs, plan resource utilization, andevaluate potential risks in technical projects.
- Apply ITIL framework principles to manage DeliveryService lifecycles, ensuring adherence to best practices forservice delivery and operations.
- Lead theimplementation of technical projects, including timelines, resourceallocation, and risk mitigation.
- Implementautomation and monitoring tools to improve operational efficienciesand service reliability.
- Participate inServiceNow operations to implement incident management, servicerequests, change management, problem management, and maintainingthe configuration management database(CMDB).
- Collaborate with Product and Product Engineering teams totransition new telecommunications products and services into Day1(go-live) and Day2 (ongoing) operational environments.
- Oversee and manage the transition scope of work, ensuringthat all deliverables meet operational readinesscriteria.
- Ensure the successful integrationand support of networking products, including Fortinet, CiscoSD-WAN, Cisco Route and Switch, and VMware VeloCloud.
- Work closely with Product, Product Engineering, Day1,Day2 operations teams to ensure a smooth handover of services andmonitor the performance and stability of the new productspost-transition.
- Bachelor's degree in engineering, Information Technology,or a related field.
- Minimum 5 years ofexperience in ICT outsourcing, cloud technologies, and networking,with a hands-on approach to project delivery.
- Certifications: Azure Cloud Certified (required) ITILPractitioner (preferred).
- Strong experiencewith cloud platforms, particularly Azure, in a delivery andoperations capacity. In-depth understanding of networkingtechnologies, including Fortinet, Cisco SD-WAN, Cisco Route andSwitch, and VeloCloud.
- Demonstrated experienceleading technical projects, including managing scope, costs,resources, and risks.
- Proficient withautomation and monitoring tools for ICT infrastructuremanagement.
- Experience with ServiceNow for ITservice management, specifically in incident, service request,change, and problem management, as well as CMDB.
- Strong leadership and project management skills with theability to manage cross-functional teams and work underpressure.
- Proven ability to deliver technicalsolutions aligned with business goals while managing costs andrisks.
- Excellent communication andinterpersonal skills, capable of engaging with both technical andnon-technical stakeholders.
- Strongproblem-solving capabilities, with a focus on improving servicedelivery and operational efficiency.
- Adaptability to evolving technologies and business needswithin the telecommunications sector.
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