Senior Delivery Architect

3 weeks ago


Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time
This role is for an experienced Technical Project Managerwith expertise in ICT delivery architecture, cloud operations, andITIL-based service operations.

The candidatewill have hands-on experience managing technical projects, workingwith Solutions Presales, and overseeing the transition of newtelecommunications products and services into Day1 and Day2operations.

The candidate should possess a deepunderstanding of both on-premises and cloud-based ICT environments,particularly Azure operations, and be familiar with DigitalPlatforms for Automation, Monitoring tools, andServiceNow.

Make an Impactby:

1. ICT DeliveryOperations
  • Support theend-to-end delivery of ICT outsourcing projects, focusing onserver, storage, and network operations within both on-prem andcloud environments.
  • Participate in ICT cloudoutsourcing efforts, particularly in Azure operations, ensuringseamless service delivery and optimization.
  • Collaborate with Solutions Presales teams to definedelivery scope, assess costs, plan resource utilization, andevaluate potential risks in technical projects.
  • Apply ITIL framework principles to manage DeliveryService lifecycles, ensuring adherence to best practices forservice delivery and operations.
  • Lead theimplementation of technical projects, including timelines, resourceallocation, and risk mitigation.
  • Implementautomation and monitoring tools to improve operational efficienciesand service reliability.
  • Participate inServiceNow operations to implement incident management, servicerequests, change management, problem management, and maintainingthe configuration management database(CMDB).
2.Delivery Service Operations
  • Collaborate with Product and Product Engineering teams totransition new telecommunications products and services into Day1(go-live) and Day2 (ongoing) operational environments.
  • Oversee and manage the transition scope of work, ensuringthat all deliverables meet operational readinesscriteria.
  • Ensure the successful integrationand support of networking products, including Fortinet, CiscoSD-WAN, Cisco Route and Switch, and VMware VeloCloud.
  • Work closely with Product, Product Engineering, Day1,Day2 operations teams to ensure a smooth handover of services andmonitor the performance and stability of the new productspost-transition.
Skillsfor Success:
  • Bachelor's degree in engineering, Information Technology,or a related field.
  • Minimum 5 years ofexperience in ICT outsourcing, cloud technologies, and networking,with a hands-on approach to project delivery.
  • Certifications: Azure Cloud Certified (required) ITILPractitioner (preferred).
  • Strong experiencewith cloud platforms, particularly Azure, in a delivery andoperations capacity. In-depth understanding of networkingtechnologies, including Fortinet, Cisco SD-WAN, Cisco Route andSwitch, and VeloCloud.
  • Demonstrated experienceleading technical projects, including managing scope, costs,resources, and risks.
  • Proficient withautomation and monitoring tools for ICT infrastructuremanagement.
  • Experience with ServiceNow for ITservice management, specifically in incident, service request,change, and problem management, as well as CMDB.
  • Strong leadership and project management skills with theability to manage cross-functional teams and work underpressure.
  • Proven ability to deliver technicalsolutions aligned with business goals while managing costs andrisks.
  • Excellent communication andinterpersonal skills, capable of engaging with both technical andnon-technical stakeholders.
  • Strongproblem-solving capabilities, with a focus on improving servicedelivery and operational efficiency.
  • Adaptability to evolving technologies and business needswithin the telecommunications sector.


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