Senior Customer Delivery Architect

2 weeks ago

Singapore AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED Full time
Roles & Responsibilities

The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for experienced Customer Delivery Architects (CDAs). A CDA is responsible for partnering with ProServe leaders and client partners to dive deep into a customer’s business challenge in order to collaboratively propose and pre-qualify a particular set of business outcomes that would result from a formal ProServe engagement. Thereafter, the CDA remains meaningfully engaged with that customer, Amazon team and project/program to ensure high-value, predictable, and successful delivery.

AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

The CDA is not a pure consultant role, nor is it a pure selling role: it is an individual with a unique hybrid of AWS platform expertise and hands-on building, coupled with deep Enterprise Architecture knowledge with industry/business acumen, including a heavy dose of passion for continued knowledge acquisition and growth, obsession for customers, and their success using AWS that will align well with the desired outcomes to be produced.

Key job responsibilities

  • As a key member of the Account and Professional Services Go-To-Market teams, ensure success in designing, building, optimizing, transforming or otherwise migrating applications, software, and services at scale on the AWS platform.
  • Educate customers on the value proposition of AWS in answering their Migration, Modernization and/or Data and Analytics needs to achieve organizational goals.
  • Participate in deep architectural discussions and design exercises to create world-class solutions built on AWS.
  • Author or otherwise contribute to AWS customer-facing publications such as whitepapers and proof of concepts.
  • In partnership with the ProServe leadership and Account team, formulate and execute a strategy to accelerate customer outcomes through the adoption of AWS technologies.
  • Build deep relationships and act as trusted technology advisor with senior technical individuals within customers to enable them to be cloud advocates.
  • Capture and share best-practice knowledge, sales and delivery content amongst the AWS Professional Services community.
  • This is a customer facing role. You be required to travel to client locations to deliver professional services when needed.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.


Basic qualifications

  • 10+ years track record of consulting, managing and delivering large-scale enterprise implementations and 7+ years of experience in technology/software sales, pre-sales, or technical consulting in customer-facing roles.
  • Understanding and ability to articulate business impact of technical decisions, with a minimum of 3 years working experience in ASEAN region, and ability to travel to customer locations as needed.
  • Demonstrated industry leadership and track record of implementing AWS services with deep expertise in migration, modernization or data analytics implementation.
  • Deep hands-on experience leading the design, development and deployment of business software at scale or current hands on technology infrastructure, network, compute, storage, and virtualization experience.
  • Working knowledge of at least two technology domains, such as distributed internet-scale web or mobile applications, Serverless, Big Data, analytics, Machine Learning, enterprise workloads (SAP, VMware, Windows etc.), high-performance databases (SQL and/or NoSQL), complex networking implementations, highly secured workloads, etc. and a solid understanding Security and Compliance.

Preferred qualifications

  • Bachelor of Science level technical degree required; Computer Science background preferred.
  • Customer facing skills to represent AWS well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation.
  • Proven experience with software development life cycle (SDLC) and agile/iterative methodologies required, commensurate modern certifications AWS, Agile, Scrum, SAFe, etc.
  • Delivering IT Strategy & Consulting services.
  • Demonstrated ability to adapt to new technologies and learn quickly.

Tell employers what skills you have

Cloud Computing
Uniqueness
Customerfacing
VMware
Architects
Amazon Web Services
Big Data Analytics
SDLC
Mentorship
Enterprise Architecture
Mobile Applications
Agile Scrum
Publications
Professional Services
IT Strategy
Virtualization

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