Service Delivery Manager

2 weeks ago


Singapore ST Engineering Full time

Seeking an experienced Service Delivery Manager to lead and oversee the efficient operation and maintenance of IT Systems.

Key Responsibilities:

  1. Lead, manage, mentor and motivate a team size of at least 5 team members, both level 1 and level 2.
  2. Experience in Sub-Contractor management.
  3. Manage and track IT assets.
  4. Develop and manage preventive maintenance program.
  5. Coordinate and manage maintenance schedules, change requests, service requests, and repairs.
  6. Oversee day-to-day operations and ensure compliance with security and safety standards.
  7. Monitor and maintain Service Level Agreements.
  8. Manage budget and cost control.
  9. Vendor management:
  10. Collaborate with external service providers and contractors when required.
  11. Negotiate contracts and manage vendor relationships.
  12. Develop and deliver various maintenance documentation such as incident reports, maintenance reports, etc., required for the purpose of O&M.
  13. Maintain documentation and records to support compliance efforts.
  14. Be the point of contact for customers.

Qualifications:

  1. At least 6 years of experience in IT System Operation & Maintenance (O&M) role with strong knowledge of maintenance best practices.
  2. Understanding and practicing the ITIL framework.
  3. Proficient in both written and spoken English.
  4. Good team player with excellent leadership and team management skills.
  5. Strong problem-solving and decision-making abilities.
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