IT Service Delivery Lead – ITIL

Responsibilities Serve as the primary client contact, managing expectations, satisfaction, and regular service review meetings. Monitor SLAs and KPIs, identifying trends and leading continuous service improvement initiatives (CSI). Manage operational processes of service desk and technical teams, ensuring ITIL-compliant service delivery. Oversee escalation...

Responsibilities: Serve as the primary client contact, managing expectations, satisfaction, and regular service review meetings. Monitor SLAs and KPIs, identifying trends and leading continuous service improvement initiatives (CSI). Manage operational processes of service desk and technical teams, ensuring ITIL-compliant service delivery. Oversee escalation...

**Service Delivery Manager**: - **Permanent position**: - **Financial Services**: - **ITIL methodology framework**: - **ITIL V3 Foundation Certification is required for this role.** This role will suit an experienced Service Delivery Manager in financial services or similar with advanced knowledge and experience in ITIL processes specifically Incidents,...

A technology solutions provider in Singapore seeks an experienced IT Service Manager to oversee client relationships and service delivery. The ideal candidate should have 3-5 years in IT service management, strong leadership and communication skills, and a preference for ITIL certification. Responsibilities include managing service expectations, monitoring...

Responsibilities Serve as the primary client contact, managing expectations, satisfaction, and regular service review meetings. Monitor SLAs and KPIs, identifying trends and leading continuous service improvement initiatives (CSI). Manage operational processes of service desk and technical teams, ensuring ITIL-compliant service delivery. Oversee escalation...

A leading technology services firm in Singapore is seeking an experienced IT Service Desk Manager to oversee IT services and lead cross-functional teams. The ideal candidate will have 7-10 years of experience in IT service delivery, deep knowledge of ITIL practices, and strong leadership abilities. This role is pivotal in ensuring high-quality support and...

**Requirement** - Diploma/Degree in Computer Science/Information Technology or any related discipline - At least 5 years of relevant experience of IT Managed Services, Service Delivery experience - IT Service Management, ITIL Practitioner or ITIL Foundation - Proficient in at least two to three technical competencies in Network, System, Oracle, SQL, HP...

We are seeking a service-oriented and technically proficient IT Service Delivery Lead to oversee the planning, execution, and continuous improvement of IT end-user support services. This role will lead the desktop support team and act as the key liaison between IT and business users, ensuring timely and high-quality service delivery. The ideal candidate...

Position: Service Delivery ManagerReports to: AVP – Service Delivery & OperationsClient: Global Banking / Financial InstitutionEmployment Type: Full-timeJob Summary:Seeking an experienced Service Delivery Manager (SDM) to oversee managed data center operations and structured cabling infrastructure for a major banking client. The SDM will ensure service...

Our Client is an established company in Singapore, who is seeking to recruit a **Senior Specialist, Service Management (ITIL).** **Senior Specialist, Service Management (ITIL)** The Senior Specialist Service Management (CSI) primary role is managing the Continual Service Improvement process with secondary focus on problem and monitoring event...