Service Delivery Lead — ITIL

Responsibilities Serve as the primary client contact, managing expectations, satisfaction, and regular service review meetings. Monitor SLAs and KPIs, identifying trends and leading continuous service improvement initiatives (CSI). Manage operational processes of service desk and technical teams, ensuring ITIL-compliant service delivery. Oversee escalation...

Responsibilities: Serve as the primary client contact, managing expectations, satisfaction, and regular service review meetings. Monitor SLAs and KPIs, identifying trends and leading continuous service improvement initiatives (CSI). Manage operational processes of service desk and technical teams, ensuring ITIL-compliant service delivery. Oversee escalation...

**Service Delivery Manager**: - **Permanent position**: - **Financial Services**: - **ITIL methodology framework**: - **ITIL V3 Foundation Certification is required for this role.** This role will suit an experienced Service Delivery Manager in financial services or similar with advanced knowledge and experience in ITIL processes specifically Incidents,...

A leading IT services firm is seeking an experienced Service Delivery Manager to lead IT Service Management initiatives across multiple regions including Singapore and Japan. You will oversee service operations, manage vendor relationships, and lead a team ensuring service continuity. The ideal candidate has 10-15 years of experience in IT Service Management...

Responsibilities Serve as the primary client contact, managing expectations, satisfaction, and regular service review meetings. Monitor SLAs and KPIs, identifying trends and leading continuous service improvement initiatives (CSI). Manage operational processes of service desk and technical teams, ensuring ITIL-compliant service delivery. Oversee escalation...

A leading technology services firm in Singapore is seeking an experienced IT Service Desk Manager to oversee IT services and lead cross-functional teams. The ideal candidate will have 7-10 years of experience in IT service delivery, deep knowledge of ITIL practices, and strong leadership abilities. This role is pivotal in ensuring high-quality support and...

We are seeking a service-oriented and technically proficient IT Service Delivery Lead to oversee the planning, execution, and continuous improvement of IT end-user support services. This role will lead the desktop support team and act as the key liaison between IT and business users, ensuring timely and high-quality service delivery. The ideal candidate...

Our Client is an established company in Singapore, who is seeking to recruit a **Senior Specialist, Service Management (ITIL).** **Senior Specialist, Service Management (ITIL)** The Senior Specialist Service Management (CSI) primary role is managing the Continual Service Improvement process with secondary focus on problem and monitoring event...

A leading banking organization in Singapore is seeking a highly skilled ITIL Architect. The role focuses on the design and delivery of IT services that align with business needs, emphasizing IT Service Management and Identity Access Management. The ideal candidate has strong knowledge in ITIL practices, relevant tools like ServiceNow, and a proactive...

We are thrilled to introduce an exceptional opportunity with our multinational client—operating in chemicals, oil, gas, LNG, biofuels, and more—is seeking a **skilled and experienced IT Service Delivery Lead**to oversee the delivery and performance of critical IT services. You will play a pivotal role in leading a high-performing team, delivering...