Service Delivery Assistant Manager
2 days ago
Responsibilities Serve as the primary client contact, managing expectations, satisfaction, and regular service review meetings. Monitor SLAs and KPIs, identifying trends and leading continuous service improvement initiatives (CSI). Manage operational processes of service desk and technical teams, ensuring ITIL-compliant service delivery. Oversee escalation and resolution of major incidents and complex problems, leading post-incident reviews. Identify gaps and inefficiencies in service processes and implement improvements for higher efficiency and quality. Collaborate with development and technical teams to transition new or changed services smoothly into operations. Manage third-party vendors and suppliers, ensuring adherence to contracts and performance standards. Requirements 3–5 years of experience in IT service management (IT infrastructure, cloud services) in a client-facing role. Strong knowledge of IT Service Management principles; ITIL certification preferred . Excellent leadership, communication, and stakeholder management skills. Strong analytical and problem-solving abilities, with a proactive approach to service delivery. Bachelor’s degree in Information Technology or a related field; experience with ServiceNow or project management is a plus. #J-18808-Ljbffr
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Assistant Director, Service Delivery
1 day ago
Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently.[What you will be working on]Support Director and Deputy Director to achieve better outcomes for persons who use social services so...
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Delivery Manager
3 days ago
Singapore HUNTER DELIVERY PTE. LTD. Full time**Key Responsibilities** - Manage end-to-end delivery of projects, ensuring timely and highquality outcomes - Serve as the primary liaison between internal teams and clients - Track project progress, resolve issues, and mitigate risks - Collaborate with stakeholders to define project scope, goals, and deliverables - Lead and motivate cross-functional...
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delivery manager
1 week ago
Singapore HUNTER DELIVERY PTE. LTD. Full time $80,000 - $120,000 per yearKey ResponsibilitiesManage end-to-end delivery of projects, ensuring timely and highquality outcomesServe as the primary liaison between internal teams and clientsTrack project progress, resolve issues, and mitigate risksCollaborate with stakeholders to define project scope, goals, anddeliverablesLead and motivate cross-functional teams to deliver on...
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Manager/senior Manager, Service Delivery
1 week ago
Singapore NCS National Council of Social Service Full time**[What the role is]** Oversee development and growth of effective services and initiatives that meet the needs of service users in a subsector(s). **[What you will be working on]** **Be part of a team that**seeks**to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity.** **1....
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Assistant Service Delivery Manager
3 days ago
Singapore TALENTSIS PTE. LTD. Full time $13,200 - $39,600 per yearOur client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are looking out for Assistant Service Delivery Manager to join their team and contribute to their ongoing success.Responsibilities:Build and maintain strong customer relationshipsUnderstand...
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Senior Manager, Service Delivery
3 days ago
Singapore Public Service Division Full time $120,000 - $180,000 per year[What the role is]Oversee implementation and growth of social services and initiatives that meet the needs of service users effectively and efficiently.[What you will be working on]Be part of a team that seeks to achieve better outcomes for persons who use social services so that service users are empowered to live with dignity. Key responsibilities are to...
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Area Manager
7 days ago
Singapore Delivery Hero Full timeAbout the opportunity **About the job**: This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. **Must be available to work weekends and at different locations in Singapore. Hours may...
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Assistant Service Delivery Manager
1 week ago
Singapore TALENTSIS PTE. LTD. Full timeOur client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are looking out for **Assistant Service Delivery Manager**to join their team and contribute to their ongoing success. **Responsibilities**: - Build and maintain strong customer...
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Service Delivery Manager
1 week ago
Singapore U3 Infotech Pte Ltd. Full timeReview monitor and report on committed service performance to contract both hard and soft deliverables including maintenance of business activities, improvement activities and end user feedback. Lead/update/understand and champion the measurement process by which SLAs are accessed including the submission and completion of monthly reports. Define...
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Manager, Service Delivery
5 days ago
Singapore NCS National Council of Social Service Full time**[What the role is]** Oversee data and systems that enable the development and growth of effective services and initiatives that meet the needs of service users. **[What you will be working on]** Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity....