Service Delivery Manager

5 days ago


Singapore halcyonknights Full time

**Service Delivery Manager**:

- **Permanent position**:

- **Financial Services**:

- **ITIL methodology framework**:

- **ITIL V3 Foundation Certification is required for this role.**

This role will suit an experienced Service Delivery Manager in financial services or similar with advanced knowledge and experience in ITIL processes specifically Incidents, Problems and Change.

ITIL V3 Foundation Certification is required for this role.

In this role you will be accountable for providing Incident, Problem, Change, Service Request and Knowledge management along with Disaster Recovery.

**Your experience will include**:

- 5+ years - Highly experienced Service Delivery Manager in financial services or similar
- Advanced knowledge and experience in ITIL process specifically Incidents, Problems and Change
- Experienced in managing major incidents, trouble shooting, root cause analysis and working under pressure.
- Proven track record of continual service improvement, achieving service agreements and with a risk mindset (including policy, standards and processes)


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