Service Delivery Lead
12 hours ago
Responsibilities: Serve as the primary client contact, managing expectations, satisfaction, and regular service review meetings. Monitor SLAs and KPIs, identifying trends and leading continuous service improvement initiatives (CSI). Manage operational processes of service desk and technical teams, ensuring ITIL-compliant service delivery. Oversee escalation and resolution of major incidents and complex problems, leading post-incident reviews. Identify gaps and inefficiencies in service processes and implement improvements for higher efficiency and quality. Collaborate with development and technical teams to transition new or changed services smoothly into operations. Manage third-party vendors and suppliers, ensuring adherence to contracts and performance standards. Requirements 3-5 years of experience in IT service management (IT infrastructure, cloud services) in a client-facing role. Strong knowledge of IT Service Management principles; ITIL certification preferred . Excellent leadership, communication, and stakeholder management skills. Strong analytical and problem-solving abilities, with a proactive approach to service delivery. Bachelor's degree in Information Technology or a related field; experience with ServiceNow or project management is a plus.
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IT Service Delivery Lead
6 days ago
Singapore Vopak Full timeSingapore- Singapore- IT- 40 hours**Description of** **this vacancy**: Start your career as an **IT Service Delivery Lead** at Vopak and be responsible for contributing to and managing the day to day activities and tasks of the team. You will develop the team to a self-supporting level and direct the team to objectives based on the strategic vision of the...
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IT Service Delivery Lead
6 days ago
Singapore COENS ENERGY PTE. LTD. Full timeWe are thrilled to introduce an exceptional opportunity with our multinational client—operating in chemicals, oil, gas, LNG, biofuels, and more—is seeking a **skilled and experienced IT Service Delivery Lead**to oversee the delivery and performance of critical IT services. You will play a pivotal role in leading a high-performing team, delivering...
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IT Service Delivery Lead
2 weeks ago
Singapore HMI Medical Full timeWe are seeking a service-oriented and technically proficient IT Service Delivery Lead to oversee the planning, execution, and continuous improvement of IT end-user support services. This role will lead the desktop support team and act as the key liaison between IT and business users, ensuring timely and high-quality service delivery. The ideal candidate...
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IT Service Delivery Lead
2 days ago
Singapore Acclivis Technologies and Solutions Full timeA leading IT services provider in Singapore is seeking a Service Delivery Manager to ensure efficient delivery of workplace IT services across multiple domains. The ideal candidate should possess strong communication and stakeholder management skills, with a background in IT and relevant certifications. This role involves working closely with clients and...
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Assistant Director, Service Delivery
24 hours ago
Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently.[What you will be working on]Support Director and Deputy Director to achieve better outcomes for persons who use social services so...
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Delivery Manager
3 days ago
Singapore HUNTER DELIVERY PTE. LTD. Full time**Key Responsibilities** - Manage end-to-end delivery of projects, ensuring timely and highquality outcomes - Serve as the primary liaison between internal teams and clients - Track project progress, resolve issues, and mitigate risks - Collaborate with stakeholders to define project scope, goals, and deliverables - Lead and motivate cross-functional...
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Service Delivery Lead
6 days ago
Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full timeLead the planning, execution, and delivery of ServiceNow projects from initiation to completion, ensuring on-time and within-budget delivery - Serve as the primary point of contact forproject, understanding their needs, managing expectations, and ensuring satisfaction throughout the project lifecycle. - Collaborate with projects and internal stakeholders to...
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Service Delivery Lead
2 days ago
Singapore EMQ2 TECHNOLOGY SERVICES PTE. LTD. Full timeEMQ2 is seeking a highly qualified Service Delivery Lead to join our team and work on projects that impact the lives of many. Our products, including Enterprise Login, Payment Gateways, and Training and Learning Management Systems, are used by over 1,000,000 users. We're looking for passionate professionals to grow and learn with us. If youhave more...
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delivery manager
1 week ago
Singapore HUNTER DELIVERY PTE. LTD. Full time $80,000 - $120,000 per yearKey ResponsibilitiesManage end-to-end delivery of projects, ensuring timely and highquality outcomesServe as the primary liaison between internal teams and clientsTrack project progress, resolve issues, and mitigate risksCollaborate with stakeholders to define project scope, goals, anddeliverablesLead and motivate cross-functional teams to deliver on...
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Service Now Delivery Lead
5 days ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full time**Zenith Infotech is an established IT Recruitment Company in Singapore for the last 27 years Presently we have a Job Opening for a Service Now Delivery Lead **Job Scope & Requirements** - Lead the planning, execution, and delivery of ServiceNow projectsfrom initiation to completion, ensuring on-time and within-budget delivery - Serve as the primary point...