IT Service Delivery Lead

3 days ago

Singapore COENS ENERGY PTE. LTD. Full time

We are thrilled to introduce an exceptional opportunity with our multinational client—operating in chemicals, oil, gas, LNG, biofuels, and more—is seeking a **skilled and experienced IT Service Delivery Lead**to oversee the delivery and performance of critical IT services.

You will play a pivotal role in leading a high-performing team, delivering services aligned with global strategies, and ensuring continuous improvement across service management processes.

**Key Responsibilities**:
**Service Delivery & Planning**
- Deliver regional and global IT services as per the defined catalogue
- Ensure timely support, solutions, and project delivery across all business units
- Coordinate and plan all team activities in alignment with business timelines, SLAs, and objectives

**Service Management & Improvement**
- Monitor IT service management processes and act as the Problem Owner or Process Manager
- Advise management on innovation and continuous improvement initiatives
- Drive improvements in IT services aligned with evolving business needs

**Team Leadership**
- Lead, mentor, and empower your team to meet goals and grow professionally
- Promote a high-performance culture and manage team performance, development, and competencies

**Stakeholder & Vendor Relationship Management**
- Maintain strong engagement with business stakeholders, suppliers, and joint ventures
- Ensure high customer satisfaction by aligning IT services with business expectations
- Manage service delivery contracts and drive cost efficiencies

**Budget Management**
- Control IT budget and advise on yearly planning
- Monitor spending and ensure alignment with global sourcing strategies

**Requirements**:

- Bachelor’s degree in IT, Computer Science, or related discipline
- Minimum **5 years**of experience in an IT service delivery or leadership role
- ITIL Foundation certified; LEAN Six Sigma certification is an advantage
- Microsoft workplace certifications or experience preferred
- Strong leadership and stakeholder management skills
- Proven track record of continuous IT service improvement
- Excellent communication skills (both written and verbal)

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