Sm / ad - bd, casino international marketing (greater china region) #mbscareer

2 days ago


Singapore Marina Bay Sands Pte Ltd Full time

Job Responsibilities As a Senior Manager / Assistant Director, Business Development - Casino, International Marketing (Greater China Region) , your key responsibilities would include but are not limited to: Customer Engagement and Relationship Management Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties. Promote gaming products and services to the target market segments, especially towards the Premium players. Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands. Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies. Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences. Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin. Provide accurate information especially the financial status for credit line recommendation of Premium players. Follow up with credit patrons and liaise with Premium Account Management for any payments due. Job Requirements Education & Certification Diploma/Degree in hospitality or related field preferred. Experience Possess a minimum of 4 years solid experience in managerial positions in the field of Casino Marketing or player development. Other Prerequisites Must be fluent in Mandarin as the successful candidate will be required to liaise with Mandarin speaking guests. In-depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy, and Credit Policy. In-depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS. Knowledge of ACSC, Opera, as well as Table Touch system is preferred. Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc. Highly motivated, self-manageable, and sales-driven in a collaborative work culture. Customer-centric and service-oriented, focused on hospitality and the customer experience. Adept at balancing the need for multi-tasking and prioritization of tasks. Embrace challenges and overcome obstacles with positive attitudes. Possess an ability to handle conflicts and solve problems in a culturally diverse environment. Champion a culture of collaboration, learning, and adaptability amongst team members. Seek continuous learning and improvement in personal and professional capacities. #J-18808-Ljbffr



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