Change Manager

2 days ago

Singapore BILLIGENCE CONSULTANCY PTE. LTD. Full time
We are seeking an experienced Change Manager :
  • Champion change adoption and learning enablement for a large-scale Enterprise Performance Management (EPM) transformation programme
  • Designing and executing change management strategies and training initiatives
  • Ensuring smooth adoption of new EPM processes and technology across our Singapore operations and regional offices.

The successful candidate will work closely with the Supplier's Change and Training Lead to ensure cohesive, well-coordinated change and training activities, aligned with both local business needs and regional programme objectives.
Key Responsibilities:
  • Develop and implement tailored change management plans that address organisational culture and stakeholder needs specific to Singapore and the wider Asia-Pacific region.
  • Conduct stakeholder impact analyses and readiness assessments with consideration of multi-cultural and matrix organisational dynamics.
  • Design and execute communication strategies that engage key stakeholders including senior management, finance teams, IT, and end-users within Singapore and regional offices.
  • Lead the development and delivery of training programmes (classroom, virtual, and eLearning) suited to a diverse learner demographic typical of Singapore's multi-ethnic workforce.
  • Collaborate closely with business units, IT, external consultants, and the Supplier's Change and Training Lead to ensure alignment and avoid duplication.
  • Facilitate workshops, feedback sessions, and training to promote engagement and reinforce new processes.
  • Monitor change adoption, training completion rates, and effectiveness, providing regular updates to programme leadership.
  • Manage change resistance with culturally sensitive approaches and support leadership to embed new behaviours.
  • Maintain training documentations consistent with organisational policies.
  • Ensure all change and training activities comply with organisational governance standards.

Success Metrics
  • Change Adoption Rate: Achieve minimum 85% adoption of new EPM processes and tools within the defined timeline.
  • Training Completion: Ensure 95%+ of targeted users complete required training.
  • User Competency: Achieve at least 80% pass rate on post-training assessments.
  • Stakeholder Engagement: Obtain positive feedback with satisfaction scores averaging 4 or higher (out of 5) on change and training programmes.
  • Resistance Management: Reduce reported resistance by 50% within 3 months post go-live.
  • Communication Effectiveness: Deliver communication milestones timely, with minimal escalations.
  • Collaboration: Demonstrate strong coordination with Supplier's Change and Training Lead to avoid overlap and ensure unified messaging.

Qualifications:
Education & Experience:
  • Bachelor's degree in Technology, Business, Organisational Development, Human Resources, or related field; postgraduate qualifications a plus.
  • Minimum 8-12 years' experience in Change Management and/or Learning & Development, ideally with exposure to regional/global transformation programmes.
  • Proven experience in managing change for Enterprise Performance Management or complex finance system implementations.

Technical & Functional Skills:
  • Strong grasp of change management frameworks such as Prosci or ADKAR.
  • Expertise in adult learning principles and instructional design.
  • Familiarity with EPM systems like CCH Tagetik, OneStream, Oracle EPM Cloud or SAP BPC.
  • Familiarity with LMS platforms and eLearning tools.
  • Solid understanding of project and programme management methodologies.

Soft Skills:
  • Excellent communication and stakeholder engagement skills tailored for multi-cultural environments.
  • Ability to influence and lead without direct authority in a matrix organisation.
  • High emotional intelligence and cultural sensitivity.
  • Analytical and adaptable with a proactive mindset.

Certifications (Preferred):
• Prosci Change Management Certification or equivalent
• PMP, PMI-ACP, or relevant project management certification
• Relevant training and learning development certifications

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