Chief Customer Experience Officer

2 weeks ago

Singapore beBeeCustomerRelationship Full time

Job Title: Customer Relationship Manager \
About the Role \
We are seeking an experienced and skilled Customer Relationship Manager to develop and implement customer engagement strategies and manage relationships to drive business growth and brand loyalty.

As a key member of our team, you will lead customer-facing initiatives and collaborate with cross-functional teams to achieve business objectives.

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Responsibilities

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  • Optimize CRM systems to enhance customer relationships and loyalty \
  • Analyze customer data to identify trends, preferences, and behaviors \
  • Collaborate with cross-functional teams (Sales, Product, and Communications) to align customer engagement strategies with business objectives \
  • Develop and maintain relationships with external partners, influencers, and media outlets \
  • Ensure brand consistency across all marketing channels and communications \
  • Stay up-to-date with the latest marketing technologies and tools, making recommendations for their adoption and implementation
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Requirements

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  • \
  • Minimum 3 years of experience in marketing and CRM, with a focus on luxury or high-performance brands \
  • Proven track record of successful customer engagement campaigns and CRM strategies. Meticulous and detail-oriented with a customer-first mindset \
  • Excellent communication, project management, and leadership skills \
  • Familiarity with marketing automation platforms and tools (e.g. Salesforce) \
  • Proficient in MS Office (PowerPoint, Excel, Word)

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