Chief Customer Experience Director
5 days ago
We are seeking an experienced customer service professional to join our team as a Chief Customer Engagement Officer.
- This role is responsible for promoting the company's programs and achieving assigned monthly targets in lead generation, sales/enrolments, and lead-conversion.
The ideal candidate will have at least 1-2 years of experience in customer service, strong proficiency in written and spoken English, and excellent problem-solving skills.
Key Responsibilities:
- Conduct assigned number of outgoing sales calls daily to promote the company's programs effectively.
- Achieve assigned monthly lead generation, sales/enrolments, and lead-conversion targets.
- Answer all incoming phone calls and emails in a timely and professional manner.
- Assist Centre Team and Manager to ensure healthy centre growth through providing excellent customer service and mitigating student turnover.
- Maintain or exceed assigned closure or conversion rate target for all trials to enrolments.
Requirements:
- At least 1-2 years' experience specializing in customer service field.
- Strong proficiency in written and spoken English.
- Able to work in a fast-paced environment.
- Flexible and able to adapt to any work situation.
- Excellent problem-solving skills.
Benefits:
- Comprehensive benefits package including medical and insurance coverage, work-life balance, and professional development opportunities.
- Vibrant and supportive company culture.
- Work equipment including IT devices provided.
About the Role:
This is a challenging and rewarding role that requires strong communication and interpersonal skills. The successful candidate will be passionate about delivering exceptional customer service and driving business growth.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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