Senior Manager, Membership Operations
1 day ago
Senior Manager, Membership Operations & Services The role will help in managing the operational aspects of SBF's membership operations and services, supporting SBF's goals to grow our membership base and working with other divisions in SBF to deliver value to members. The ideal candidate will bring a strong background in operations, be adept in systems and process optimisation and have exposure to event management. Responsibilities Operational Leadership: Provide oversight support for daily membership operations for Statutory and Associate Members, including areas pertaining to onboarding of members, invoicing and reminders for membership fee arrears, management of membership exemptions including audit checks and service delivery processes. Work with the Director, Membership Operations & Services and the team to develop and implement strategies to achieve membership growth in line with SBF's targets. Systems and Process Improvement: Participate and lead in initiatives to enhance the membership management system, to further streamline operations and improve customer service. Monitor, evaluate, and improve processes related to membership data management, ensuring data accuracy, security, and compliance with SBF and national data policies. Regularly review standard operating procedures (SOPs) for membership operations to enhance efficiency and member satisfaction. Membership Events: Support the team's efforts to plan, coordinate, and execute membership events and activities, including events such as the Annual General Meeting and other membership activities. Gather feedback and analyse post-event feedback to refine event offerings and improve member experiences. Member Experience: Support in managing escalated member issues, addressing concerns and complaints with a focus on prompt resolution. Partner with cross-functional teams on programs and services that enhance value for SBF members and enhance overall engagement. Analyse member feedback and operational metrics to identify areas for improvement and contribute to ongoing member satisfaction and loyalty. Strategic Planning and Reporting: Support Director, Membership Operations & Services in developing operational plans and budgets to achieve department objectives. Prepare regular reports on membership performance, providing insights and recommendations based on operational data. Participate in strategic initiatives to advance SBF's membership strategies, contributing to long-term organisational success. Requirements At least 8 years of relevant years of experience in membership operations or a related field, with experience in a managerial role. Proven experience in process improvement initiatives. Project management experience will be an asset. Strong leadership and people management skills, with a track record of effectively managing teams and collaborating across departments. Excellent communication and interpersonal skills, with the ability to build strong relationships with external and internal stakeholders. Analytical mindset with experience in using data to drive decisions and improvements. Experience / exposure to IT systems including ERP systems, as well as MS Office Suite. Strong time management skills with the ability to multi-task and prioritise workloads. Self-motivated, independent and a good team player. Seniority level Mid-Senior level Employment type Full-time Job function General Business Industries International Trade and Development #J-18808-Ljbffr
-
Senior Manager, Membership Operations
1 week ago
Singapore Singapore Business Federation Full timeThe role will help in managing the operational aspects of SBF's membership operations and services, supporting SBF's goals to grow our membership base and working with other divisions in SBF to deliver value to members. The ideal candidate will bring a strong background in operations, be adept in systems and process optimisation and have exposure to event...
-
Manager, Membership Operations and Services
1 week ago
Singapore Singapore Business Federation Full timeManager, Membership Operations and Services The Manager is part of the Membership Operations & Services (MOS) team. This team oversees several functions, including the collection of subscription fees from SBF members and following up on fee arrears, managing membership exemption, updating SBF's membership database, managing SBF's Associate Membership and...
-
Manager, Membership Operations and Services
2 weeks ago
Singapore Singapore Business Federation Full timeOverview The Manager is part of the Membership Operations & Services (MOS) team. This team oversees several functions, including the collection of subscription fees from SBF members and following up on fee arrears, managing membership exemption, updating SBF's membership database, managing SBF's Associate Membership and organising member activities such as...
-
Manager (Membership)
3 days ago
Singapore PAS People's Association Full timeSupport the development and implementation of digital solutions to support membership operations, as well as provide membership data insights and recommendations to support any membership initiatives and projects. Support the planning of member engagement initiatives and projects by providing timely membership statistics or data analytics report. **Data...
-
Manager / Assistant Manager, Membership Operations
14 hours ago
Singapore Singapore Business Federation Full timeThe Assistant Manager/Manager is part of the dynamic Membership Operations and Services (MOS) team responsible for day-to-day membership operations and relations. The MOS Team also organises members’ orientation and annual general meeting as well as partner with government agencies and other relevant stakeholders to conduct outreach briefings for...
-
Membership Manager
5 days ago
Singapore SUNSET METT SING PTE. LTD. Full timeJOB SUMMARY As part of the pre-opening team at Madison House, the Membership Manager will play a pivotal role in establishing and growing the membership base by driving new member sales, and cultivating an engaged, dynamic community from day one. Your primary focus will be on generating leads, conducting tours, converting prospects, and onboarding members....
-
Membership Manager
3 days ago
Singapore ZOUK CLARKE QUAY PTE. LTD. Full timeThe Membership Manager Performance is responsible for driving member insights, advanced member analytics, audience selection for accelerating our data led membership strategy implementation across the organization. Key Responsibilities Analysis - Develop strategy to drive member’s engagement and implementation - Continuously review and improve on...
-
Membership Manager
4 days ago
Singapore REPUBLIC PLAZA CITY CLUB (SINGAPORE) PTE LTD Full timeResponsibilties: - Primarily responsible for membership recruitment and retention - Develop and lead membership drives, create and implement outreach strategies to expand membership base or engage with existing members. - Oversees membership campaigns, including on-site sales, direct mail or media marketing and work to increase members involvement and level...
-
Membership Officer
7 days ago
Singapore Mandai Wildlife Group Full time1 day ago Be among the first 25 applicants Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to...
-
Senior Executive/Executive, Membership
1 day ago
Singapore Sentosa Pte. Ltd. Full timeSenior Executive/Executive, Membership & Guest Services Responsibilities Perform day-to-day operations of Membership and Guest Services duties, including attending to general enquiries and guest feedback, and processing of membership related transactions. Prepare daily shift opening/closing processes and documents. Work closely with other front-of-house...