Membership Manager

1 week ago

Singapore SUNSET METT SING PTE. LTD. Full time

JOB SUMMARY As part of the pre-opening team at Madison House, the Membership Manager will play a pivotal role in establishing and growing the membership base by driving new member sales, and cultivating an engaged, dynamic community from day one. Your primary focus will be on generating leads, conducting tours, converting prospects, and onboarding members. As the club evolves post-opening, the role will grow to include member engagement, community-building initiatives, helping define the Madison House culture and experience. This role requires close collaboration with the Managing Director of Membership, marketing and events teams to ensure alignment on member acquisition and engagement strategies. KEY RESPONSIBILITIES Membership Acquisition & Onboarding Act as the main point of contact for all membership enquiries. Conduct tours of Madison House for prospective members. Own the full sales pipeline, from lead generation and nurturing through to conversion and onboarding, using the CRM to track and optimise performance. Develop and execute onboarding processes to ensure new members feel welcomed and integrated. Maintain strong relationships with new members, proactively engaging in their first 30/60/90 days. Work with Membership Club Manager & marketing team to create targeted campaigns and promotional materials that drive qualified leads and build brand visibility. Support Membership Club Manager in identifying and pursuing business development opportunities, such as corporate partnerships and local collaborations to expand the member base. Maintain up-to-date knowledge of the local market and competitor offerings to ensure Madison House remains well-positioned Member Services & Operations Manage all administrative aspects of membership: including applications, onboarding documentation,

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