Senior Manager, Membership Operations
3 days ago
The role will help in managing the operational aspects of SBF's membership operations and services, supporting SBF's goals to grow our membership base and working with other divisions in SBF to deliver value to members. The ideal candidate will bring a strong background in operations, be adept in systems and process optimisation and have exposure to event management. Responsibilities Operational Leadership Provide oversight support for daily membership operations for Statutory and Associate Members, including areas pertaining to onboarding of members, invoicing and reminders for membership fee arrears, management of membership exemptions including audit checks and service delivery processes. Work with the Director, Membership Operations & Services and the team to develop and implement strategies to achieve membership growth in line with SBF's targets. Systems and Process Improvement Participate and lead in initiatives to enhance the membership management system, to further streamline operations and improve customer service. Monitor, evaluate, and improve processes related to membership data management, ensuring data accuracy, security, and compliance with SBF and national data policies. Regularly review standard operating procedures (SOPs) for membership operations to enhance efficiency and member satisfaction. Membership Events Support the team's efforts to plan, coordinate, and execute membership events and activities, including events such as the Annual General Meeting and other membership activities. Gather feedback and analyse post-event feedback to refine event offerings and improve member experiences Member Experience Support in managing escalated member issues, addressing concerns and complaints with a focus on prompt resolution. Partner with cross‐functional teams on programs and services that enhance value for SBF members and enhance overall engagement. Analyse member feedback and operational metrics to identify areas for improvement and contribute to ongoing member satisfaction and loyalty. Strategic Planning and Reporting Support Director, Membership Operations & Services in developing operational plans and budgets to achieve department objectives. Prepare regular reports on membership performance, providing insights and recommendations based on operational data. Participate in strategic initiatives to advance SBF's membership strategies, contributing to long‐term organisational success. Requirements At least 8 years of relevant years of experience in membership operations or a related field, with experience in a managerial role. Proven experience in process improvement initiatives. Project management experience will be an asset. Strong leadership and people management skills, with a track record of effectively managing teams and collaborating across departments. Excellent communication and interpersonal skills, with the ability to build strong relationships with external and internal stakeholders. Analytical mindset with experience in using data to drive decisions and improvements. Experience / exposure to IT systems including ERP systems, as well as MS Office Suite. Strong time management skills with the ability to multi‐task and prioritise workloads. Self‐motivated, independent and a good team player. #J-18808-Ljbffr
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Manager, Membership Operations and Services
3 days ago
Singapore Singapore Business Federation Full timeManager, Membership Operations and Services The Manager is part of the Membership Operations & Services (MOS) team. This team oversees several functions, including the collection of subscription fees from SBF members and following up on fee arrears, managing membership exemption, updating SBF's membership database, managing SBF's Associate Membership and...
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Manager, Membership Operations and Services
5 days ago
Singapore Singapore Business Federation Full timeOverview The Manager is part of the Membership Operations & Services (MOS) team. This team oversees several functions, including the collection of subscription fees from SBF members and following up on fee arrears, managing membership exemption, updating SBF's membership database, managing SBF's Associate Membership and organising member activities such as...
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Singapore Girl Guides Singapore Full timeCommunications, Membership & Volunteer Engagement is an important aspect in Girl Guides as it plays a key role in engagement, awareness & collaboration for the growth of the organization. As the communications, membership and volunteer engagement senior executive in Girl Guides Singapore (GGS), your key responsibility sits with 1. Marketing and...
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Membership Officer
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Membership Manager
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Manager - Membership Experience
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Manager - Membership Experience
6 days ago
Singapore Morrow Health Full time**Job Title**: Manager - Membership Experience **Location**: LLMG Flagship - Singapore **Reports To**: Head of Strategic Operations **Works Closely With**: Program Manager, Strategic Operations Manager, Operations Manager, Learning & Development Manager, Zone Managers (Medical, Recovery, F&B, Fitness), Membership Team, IT & Digital, Marketing & Community,...
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Membership Administration
2 weeks ago
Singapore SINGAPORE INSTITUTE OF DIRECTORS Full time $40,000 - $80,000 per yearPosition OverviewProvide operational and outreach support to SID's Membership team for renewals and onboarding (including listed company chairs). This contract role blends administration with structured outbound calling to drive timely renewals and a smooth member experience.Key Responsibilities1) Membership Renewal & OnboardingAssist with membership renewal...
