Membership Manager

1 day ago

Singapore WORKFORCE ADVANCEMENT FEDERATION LTD. Full time

The Membership Manager implements the member strategies and plans, manages resources and sets workflow priorities. He/She engages with members regularly to understand their needs, provides feedback to relevant government agencies and acts as a medium to disseminate information on government policies. He/she organises membership activities and events, including the management of sponsorships and partnerships. He/she also contributes to the development of member strategies and monitors effectiveness of membership development plans.

**1. Organise and manage membership events **
- Develop event proposals to management and meet objectives in all stages of activity planning, design and production within time limits and budgets
- Manage the event sponsors, partners, vendors and stakeholders to ensure smooth on-site operations during events
- Negotiate with vendors and suppliers to secure service contracts and communicate event deliverables and timelines
- Manage contractual and performance issues with existing vendors and suppliers
- Maintain close relationships with event sponsors, partners, vendors and suppliers for future collaborations
- Work with Marketing & Communications to develop event marketing campaigns and communication plans that are feasible and effective in delivering key messages
- Review performance metrics and post-event feedback from all stakeholders to determine areas of improvement for future events

**2. Drive advocacy and member engagement**
- Engage relevant ministries and government agencies to understand the government policies and plans for sharing with the members
- Disseminate and educate members on government policies and plans to achieve alignment from both parties
- Maintain effective working relationships with ministries, government agencies and members and serve as a liaison between the government agencies and members
- Monitor the effectiveness of member communications channels and identify areas for change or improvement

**3. Develop strategies to drive membership**
- Identifying opportunities to develop or modify products and/or services to deliver value add to members
- Monitor the effectiveness of all marketing campaigns and promotional materials and identify areas for change or improvement

**4. Manage membership database and administration**
- Oversee maintenance of the membership database to ensure strict confidentiality with members information and securely stored in compliance with the Personal Data Protection Act (PDPA)
- Initiate and conduct regular induction programme for members to facilitate their understanding of the organisation’s objectives and the products and/or services it provides

**5. Manage budget**
- Participate in annual budget forecast, monitor specific budgets and expenditure throughout the year
- Develop events budgets in accordance with departmental work plan
- Work with Finance to reconcile events expenditure with events budgets
- Evaluate potential opportunities with funding providers and partners to ensure alignment with the organisation’s strategies and policies

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