Membership Manager

1 week ago

Singapore BRITISH CLUB Full time

The Membership Manager plays a key role in driving the growth and engagement of the Club's Membership base. Reporting to the General Manager, this position is ideal for a dynamic, people-oriented professional who is ready to take the next step in their career. The role involves leading initiatives to attract new Members, enhance Member satisfaction, and strengthen relationships within the Club community.

A strong personality, excellent interpersonal skills, and a proactive, hands-on approach are essential. The successful candidate will be confident in interacting with a diverse membership, possess a service-driven mindset, and demonstrate the initiative to take ownership of the full Membership experience - from first contact to long-term engagement.

This role suits an energetic professional who thrives in a people-facing environment and is eager to take the next step in their career. You should be confident, approachable, and motivated by building relationships and creating memorable Member experiences.

Key Responsibilities

  • Conduct daily Club tours for prospective Members, manage scheduling and handle related administrative duties.
  • Guide potential Members through the joining process, ensuring prompt follow-up and a smooth onboarding experience.
  • Proactively engage with prospects, Member referrals, and the wider community to promote membership and drive growth.
  • Maintain a visible and approachable presence around the Club, building rapport with Members and anticipating their needs.
  • Collect and consolidate Member feedback to understand their preferences, concerns, and suggestions
  • Act as a key liaison between Members and Management to align expectations and enhance satisfaction.
  • Support and attend Club events, including quarterly Members Connect Nights, to foster engagement and community spirit.
  • Uphold professionalism and integrity in all communications, contributing to a positive and collaborative team environment.
  • Be knowledgeable about the Club's Rules and Bye-Laws to effectively guide and support Members.
    Undertake additional projects or initiatives as assigned by Management.

Requirements

  • Diploma in Hospitality Management, Business, Marketing, or a related field.
  • 3 to 5 years of relevant experience in hospitality, membership services, or customer engagement roles.
  • Strong interpersonal and communication skills with the ability to connect with people at all levels.
  • A confident, outgoing personality with enthusiasm and drive to represent the Club positively.
  • Customer-focused mindset with excellent organizational skills and attention to detail.
  • Experience working with expatriate or multicultural communities is an advantage.
  • Strong command of spoken and written English.
  • Must be available to work weekends and public holidays as required.
  • Willingness to be actively involved in Club events and Member activities.

We regret that only shortlisted candidates will be notified

Enjoy a wide range of benefits when you join our vibrant team:

  • Flexible benefits up to $1000.00
  • 13-month AWS and performance bonus
  • Healthcare coverage
  • Comprehensive leave schemes
  • Transport to/from Sixth Avenue MRT
  • Duty meals

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