Membership Officer

3 days ago

Singapore EXKLUSIV RESORTS PTE. LTD. Full time

A Membership Officer is responsible for managing and growing the membership base of an organization. This role involves a mix of administrative, marketing, and customer service tasks aimed at engaging new members, retaining existing ones, and ensuring a positive membership experience.

**Key Responsibilities**:

- Develop and implement strategies to attract new members.
Promote membership benefits and services to potential members.
Coordinate membership campaigns and promotions.
Maintain communication with existing members to encourage renewal and continued engagement.
Handle inquiries from prospective members, providing information on membership benefits and procedures.
- Plan and organize member events.
Distribute regular newsletters, updates, and member communication.
Respond to member queries or complaints, ensuring high levels of satisfaction.
Provide personalized assistance to members to ensure their needs are met.
- Maintain accurate and up-to-date records of members, including contact details and membership status.
Manage membership database systems and tools.
Handle membership fees, payments, and invoices.
- Work closely with marketing, communications, and event teams to ensure the success of membership initiatives.
- Coordinate member benefits and services, such as discounts, special events, or access to exclusive resources.
Ensure members are informed about the latest programs, services, and events available.

**Skills and Qualifications**:

- A Certificate or Diplomas in business administration, communications, or a related field is preferred.
- Experience in customer service, administration, or marketing, preferably in a membership-driven environment.
- Strong interpersonal and communication skills.
Excellent organizational and time management abilities.
Proficiency in database management and Microsoft Office Suite.
Familiarity with CRM (Customer Relationship Management) software.
Ability to multitask and work under pressure.
Problem-solving skills with a customer-focused approach.

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