Advancing Patient Experience Through Quality Service Management

4 days ago

Singapore beBeeQuality Full time

Job Title: Quality Service Manager

We are seeking a talented Quality Service Manager to join our team. As a key member of the quality service team, you will be responsible for advancing patient engagement, empowerment, and experience.

Job Description:

The successful candidate will have a strong background in marketing communications or service quality, preferably from the healthcare industry. You will be responsible for managing feedback and enhancing patient experience following the implementation of new national systems.

You will work closely with the quality service team to synergise hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture.

This includes conducting surveys, organising programmes and events, and planning focus group discussions to gather valuable insights into patient satisfaction and feedback trends.

Required Skills and Qualifications:

  • Bachelor's degree in Marketing, Communications, Psychology, or a business-related discipline
  • At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry

Benefits:

This is an excellent opportunity to work in a dynamic and supportive environment where you can make a real difference in the lives of patients. Our organisation values innovation, teamwork, and customer satisfaction.

About Us:

We are a leading healthcare provider dedicated to delivering exceptional patient care and service. Our mission is to advance patient engagement, empowerment, and experience through innovative initiatives and programmes.

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