Patient Experience Coordinator

1 day ago


Singapore beBeeCustomerService Full time $3,000 - $4,500
Job Summary

We are seeking a dedicated and professional Patient Experience Coordinator to join our organization.

The successful candidate will play a crucial role in delivering exceptional service with a personal touch, handling phone calls and WhatsApp messages with professionalism and empathy.

About the Role
  • Handle phone calls and WhatsApp messages addressing patient inquiries and providing accurate information.
  • Manage and coordinate appointment scheduling, rescheduling, and cancellations efficiently.
  • Maintain clear and courteous communication at all times, demonstrating strong attention to detail and ability to handle high call volumes calmly and efficiently.
  • Ensure accurate record-keeping and maintain patient confidentiality at all times.
  • Follow up with patients to confirm appointments and handle any changes as needed.
  • Coordinate smoothly with clinic staff to ensure seamless patient experiences.
  • Escala te issues to relevant departments when necessary, while keeping patients informed.
Requirements
  • Proven experience in a call centre or customer service role.
  • Excellent communication skills with a polite and professional phone and WhatsApp manner.
  • A passion for providing high-quality service and ensuring patient satisfaction.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Fluent in English (additional languages are a plus).
What We Offer
  • Opportunities for career growth and advancement within the organization.
  • A supportive and professional work environment.
  • Healthcare benefits.
Essential Skills
  • Ability to Multitask
  • Excellent Communication Skills
  • English Language
  • Strong Attention To Detail
  • Call Quality
  • Telemarketing
  • Healthcare
  • Conflict Resolution Skills
  • Malay Language
  • Communication Skills
  • Whatsapp
  • Team Player
  • Custo mer Service
  • Scheduling
  • Appointment Scheduling
  • People Management


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