Telephone Operator
7 days ago
Responsibilities: Handle all reservation-related matters, including individual and group bookings, ensuring accurate input of details such as rate codes, room types, guest details, flight information, mode of guarantee, and cancellation policies. Serve as the central point of contact for guests, responding professionally to all incoming and outgoing calls, emails, and messages, and transferring them accurately to the relevant departments. Liaise with the Central Reservations, Sales, Revenue, and Front Office teams to ensure seamless coordination of room blocks, rate loading, guest requests, and billing instructions. Provide prompt and courteous assistance to guest inquiries, including hotel services, room availability, local attractions, transportation, restaurants, and any special requests. Manage rooming lists and pre-arrival arrangements efficiently; ensure timely communication of updates to all relevant departments. Monitor and follow up on group reservations, highlighting pending rooming lists, cut-off dates, and any changes or cancellations that may affect room inventory or contracted room nights. Track and support amendments to reservations such as extensions, early departures, or date changes. Ensure clear and effective communication of hotel promotions, packages, and updates across departments to maintain consistency in guest experience. Support the hotel’s administrative and operational functions by handling basic tasks such as invoice inquiries, lost and found coordination, and guest follow-ups. Maintain strong system proficiency in Opera Cloud, StayPlease, and the hotel’s telephony systems to manage daily operations and guest requests accurately. Participate in training and onboarding of new hires, using a buddy system to maintain high service standards and consistency in processes. Uphold guest privacy and safety, and follow all hotel emergency procedures and workplace safety protocols. Maintain excellent grooming standards and represent the hotel professionally at all times. Support additional tasks or assignments as directed by management, in line with operational needs. Requirements : Relevant work experience as a telephone operator/call centre agent will be preferred. Able to perform 2 rotating duties 12-hours shift on 4 4-day work week) With the option to work from home,e including overnight shifts, weekends and public holidays Good communication skills and interpersonal skills Basic computer skills, with basic Microsoft Office knowledge PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities. We regret that only shortlisted candidates will be notified. #J-18808-Ljbffr
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Telephone Operator
2 weeks ago
Singapore Mandarin Oriental Full timeJoin to apply for the Telephone Operator role at Mandarin Oriental . Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Overview Based at Mandarin Oriental, Singapore within the Telephone Department, the Telephone Operator is responsible for handling incoming and outgoing calls, assisting guests with inquiries,...
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Telephone Operator
7 days ago
Singapore Mandarin Oriental Full timeDescription Overview TELEPHONE OPERATOR Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional....
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Telephone Operator
2 weeks ago
Singapore SENTOSA BEACH RESORT PTE LTD Full time**Shangri-La Rasa Sentosa, Singapore** We are looking for a **Telephone Operator **to join our team! As the **Telephone Operator **, we rely on you to: - Provide a warm, helpful and informative service over the phone - Contribute to creating an excellent experience to all guests - Handle all guest requests in a professional and timely manner **We are...
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Telephone Operator
7 days ago
Singapore Holiday Inn Full timeJOB OVERVIEW Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand. At Holiday Inn we want our guests to relax and be themselves which means we need team members to: Be you – by being natural, professional and personable in the way you are with people Get ready – by...
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Telephone Operator
5 days ago
Singapore PARADOX CLARKE QUAY PTE. LTD. Full timeThe main responsibilities and tasks of this position are listed as, but not limited to the following: - Receive, acknowledge and relay all incoming calls on the switchboard and telephones, in the department, to the parties concerned in a fast, accurate and courteous manner. - Program the wake-up calls requested with the Hotel computer system. - Ensure that...
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Telephone Operator
6 days ago
Singapore Holiday Inn Full time $30,000 - $60,000 per yearJOB OVERVIEWAnswer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.At Holiday Innwe want our guests to relax and be themselves which means we need team members to:Be you – by being natural, professional and personable in the way you are with peopleGet ready – by taking...
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Telephone Operator
2 days ago
Singapore PARADOX CLARKE QUAY PTE. LTD. Full time**Job Highlights**: - Centrally located at Clarke Quay MRT - Comprehensive Employee benefits - Energetic & Innovative Work Culture **Job Description**: **Summary of Responsibilities**: The main responsibilities and tasks of this position are as listed below, but not limited to these: - Receive, acknowledge and relay all incoming calls on the switchboard...
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Telephone Operator
2 days ago
Singapore KECK SENG HOTEL PTE LTD Full time**Job Description**: - Answer all incoming calls efficiently and promptly in a professional manner. - Direct calls to guest rooms, associates, or departments through the switchboard or PABX system accurately. - Place outgoing calls accordingly. - Provide paging services for hotel guests, receive guest messages and deliver to guests' needs accordingly. - Log...
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Hotel Telephone Operator
5 days ago
Singapore PARADOX CLARKE QUAY PTE. LTD. Full timeThe main responsibilities and tasks of this position are listed as, but not limited to the following: - Receive, acknowledge and relay all incoming calls on the switchboard and telephones, in the department, to the parties concerned in a fast, accurate and courteous manner. - Program the wake-up calls requested with the Hotel computer system. - Ensure that...
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Telephone Operator
2 weeks ago
Singapore CONCORDE HOTEL SINGAPORE Full time**Responsibilities**: - Answer/Transfer all calls in a polite manner with accuracy and efficiency in accordance with the SOP - Listen to caller/guest request(s) carefully and action the request(s) accordingly - Record all maintenance requests at the One Stop Service portal - Review logbook, notice board, traces etc for latest information, to follow up...
