Telephone Operator

1 week ago


Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

The main responsibilities and tasks of this position are listed as, but not limited to the following:

- Receive, acknowledge and relay all incoming calls on the switchboard and telephones, in the department, to the parties concerned in a fast, accurate and courteous manner.
- Program the wake-up calls requested with the Hotel computer system.
- Ensure that all wake-up calls and reminders are promptly and correctly executed.
- Note daily events and new instructions on the white board in the Telephone Department.
- Assist in changing faulty phones, where applicable.
- Assist guests and team member on relevant enquiries.
- Transmit or relay accurately and promptly all messages requested by guests and team member.
- Records all long distance calls made through operators and file the overseas call form.
- Assist guests and team member for connection on overseas calls.
- Report to Superior of any fault or incidence encountered during working hours
- Call doctor/ambulance for guests or team member when required and the police or fire-engine when the urgency arises.
- Assist with the OJT of new team members.
- Furnish maximum information regarding the Hotel to guests and callers or other related parties, provided that the information is not deemed “CONFIDENTIAL’ such as management policies, rules and regulations and guest private related information


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