Telephone Operator

1 week ago

Singapore IHG Hotels & Resorts Full time

Overview Join to apply for the Telephone Operator - InterContinental Singapore role at IHG Hotels & Resorts Responsibilities Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations Advises defects on switchboard equipment to Supervisor Maintains a clean work environment Maintains detailed knowledge of the Hotel's fire, life and safety system Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard Advises defects on switchboard equipment to Instant Service Manager/Supervisor Records all entries on traffic sheets Reports on the logbook daily Maintains Hotel Information Process all incoming and outgoing calls accurately and courteously Records and controls accurately wake up calls Pages guests in cooperation with concerned departments Assists guests with international calls and directory queries Refer to guests by name whenever possible Abides by principles of guest privacy Handles guests' needs or requests and reports complaints to the Telephone Supervisor Aware of local telephone listings and frequently dialed numbers Attends to all guest queries and requests promptly Seniority level Entry level Employment type Full-time Job function Other Industries Hospitality #J-18808-Ljbffr

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