Telephone Operator

1 week ago

Singapore IHG Hotels & Resorts Full time

Overview
Join to apply for the
Telephone Operator - InterContinental Singapore
role at
IHG Hotels & Resorts
Responsibilities
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Advises defects on switchboard equipment to Supervisor
Maintains a clean work environment
Maintains detailed knowledge of the Hotel's fire, life and safety system
Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
Advises defects on switchboard equipment to Instant Service Manager/Supervisor
Records all entries on traffic sheets
Reports on the logbook daily
Maintains Hotel Information
Process all incoming and outgoing calls accurately and courteously
Records and controls accurately wake up calls
Pages guests in cooperation with concerned departments
Assists guests with international calls and directory queries
Refer to guests by name whenever possible
Abides by principles of guest privacy
Handles guests' needs or requests and reports complaints to the Telephone Supervisor
Aware of local telephone listings and frequently dialed numbers
Attends to all guest queries and requests promptly
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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