Hotel Telephone Operator

**Job Description**: - Answer all incoming calls efficiently and promptly in a professional manner. - Direct calls to guest rooms, associates, or departments through the switchboard or PABX system accurately. - Place outgoing calls accordingly. - Provide paging services for hotel guests, receive guest messages and deliver to guests' needs accordingly. - Log...

Responsibilities: Handle all reservation-related matters, including individual and group bookings, ensuring accurate input of details such as rate codes, room types, guest details, flight information, mode of guarantee, and cancellation policies. Serve as the central point of contact for guests, responding professionally to all incoming and outgoing calls,...

Join to apply for the Telephone Operator role at Mandarin Oriental . Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Overview Based at Mandarin Oriental, Singapore within the Telephone Department, the Telephone Operator is responsible for handling incoming and outgoing calls, assisting guests with inquiries,...

Description Overview TELEPHONE OPERATOR Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional....

JOB OVERVIEW Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand. At Holiday Inn we want our guests to relax and be themselves which means we need team members to: Be you – by being natural, professional and personable in the way you are with people Get ready – by...

**Job Descriptions** - Oversee hotel telephone operations, including staffing, scheduling, and performance management. - Train, mentor, and evaluate telephone operators to ensure high standards of customer service. - Develop and implement procedures and best practices to improve efficiency and guest satisfaction. - Monitor call metrics and analyze data to...

JOB OVERVIEWAnswer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.At Holiday Innwe want our guests to relax and be themselves which means we need team members to:Be you – by being natural, professional and personable in the way you are with peopleGet ready – by taking...

The main responsibilities and tasks of this position are listed as, but not limited to the following: - Receive, acknowledge and relay all incoming calls on the switchboard and telephones, in the department, to the parties concerned in a fast, accurate and courteous manner. - Program the wake-up calls requested with the Hotel computer system. - Ensure that...

**Responsibilities**: - Answer/Transfer all calls in a polite manner with accuracy and efficiency in accordance with the SOP - Listen to caller/guest request(s) carefully and action the request(s) accordingly - Record all maintenance requests at the One Stop Service portal - Review logbook, notice board, traces etc for latest information, to follow up...

**Responsibilities**: - Answer/Transfer all calls in a polite manner with accuracy and efficiency in accordance with the SOP - Listen to caller/guest request(s) carefully and action the request(s) accordingly - Record all maintenance requests at the One Stop Service portal - Review logbook, notice board, traces etc for latest information, to follow up...