Telephone Operator
22 hours ago
Join to apply for the Telephone Operator role at Mandarin Oriental . Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Overview Based at Mandarin Oriental, Singapore within the Telephone Department, the Telephone Operator is responsible for handling incoming and outgoing calls, assisting guests with inquiries, processing requests, transferring calls efficiently, ensuring accurate message taking, and providing exceptional service to enhance guest satisfaction. The Telephone Operator reports to the Telecommunications Manager. Responsibilities Provide guidance to colleagues within the assigned shift, overseeing efficient operations of the Telephone Department. Answer phone calls promptly, observe telephone etiquette, maintain a positive attitude, and be knowledgeable of the NEC UA PBX, functions and features. Attend to guest requests promptly and articulate responses clearly. Raise faults and maintenance issues in the system promptly. Follow daily task checklists and document completion. Check wake-up call time requests (FITS, Crew, Groups) and process promptly. Check incoming text or fax messages and ensure delivery to guest rooms meets standards. Test telephone and line faults and coordinate with external contractors as needed; raise PR/Checkscm for all work performed by external contractors. Understand telecommunication wiring rates and requests from sales for functions or guest rooms; process efficiently. Know IDD rates and perform IDD call checks for overseas calls and ensure postings in HMS. Maintain knowledge of hotel telephone and trunk inventory and programming via PCPro. Keep the HMS Concierge Directory information current. Maintain a high grooming standard while on duty and adhere to Hotel Policies and Procedures. Have a thorough understanding of the various services provided by the Hotel and be well informed about Mandarin Oriental Hotel Group. Qualifications Preferably experience in a similar role or hotel environment. Good communication skills and enjoyment of guest interaction. Ability to work on rotational shifts including weekends and public holidays. Benefits Learning & Development: development programmes to support career growth. MOstay: complimentary nights and favorable rates for you and your loved ones. Health & Colleague Wellness: health benefits and wellness programmes for colleagues globally. Retirement Plans: retirement options based on length of service and role. Seniority level Entry level Employment type Full-time Job function Other Industries Hospitality We’re fans. Are you?#J-18808-Ljbffr
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Telephone Operator
6 days ago
Singapore Mandarin Oriental Full timeOverview TELEPHONE OPERATOR Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental...
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Telephone Operator
1 week ago
Singapore Mandarin Oriental Hotel Group Limited Full timeTELEPHONE OPERATOR Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is an...
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Telephone Operator
4 days ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $1,700 - $2,200 Per Month **Date Posted** 6 hours ago Additional Details **Job ID** 12771 **Job Views** 18 **Job Description**: Roles & Responsibilities **Shangri-La Rasa Sentosa, Singapore** We are looking for a **Telephone Operator** to join our team! As a...
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Telephone Operator
3 days ago
Singapore SENTOSA BEACH RESORT PTE LTD Full time**Shangri-La Rasa Sentosa, Singapore** We are looking for a **Telephone Operator **to join our team! As the **Telephone Operator **, we rely on you to: - Provide a warm, helpful and informative service over the phone - Contribute to creating an excellent experience to all guests - Handle all guest requests in a professional and timely manner **We are...
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Telephone Operator
4 days ago
Singapore DIRECT FUNERAL SERVICES PTE. LTD. Full time**Job Highlights** - Career development opportunities - Attractive salary that commensurate with experience and skills - Manage incoming calls, perform telephone screening. - Take and pass on telephone messages promptly - Assist internal communication issues - Handle administrative and clerical work - Provide administrative support to the Operations...
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Telephone Operator
4 days ago
Singapore CONCORDE HOTEL SINGAPORE Full time**Responsibilities**: - Answer/Transfer all calls in a polite manner with accuracy and efficiency in accordance with the SOP - Listen to caller/guest request(s) carefully and action the request(s) accordingly - Record all maintenance requests at the One Stop Service portal - Review logbook, notice board, traces etc for latest information, to follow up...
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Telephone Operator
3 days ago
Singapore CONCORDE HOTEL SINGAPORE Full time**Responsibilities**: - Answer/Transfer all calls in a polite manner with accuracy and efficiency in accordance with the SOP - Listen to caller/guest request(s) carefully and action the request(s) accordingly - Record all maintenance requests at the One Stop Service portal - Review logbook, notice board, traces etc for latest information, to follow up...
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Telephone Operator
1 week ago
Singapore IHG Hotels & Resorts Full timeOverview Join to apply for the Telephone Operator - InterContinental Singapore role at IHG Hotels & Resorts Responsibilities Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations Advises defects on switchboard equipment to Supervisor Maintains a clean work environment...
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Night Shift Telephone Operator
3 days ago
Singapore DIRECT FUNERAL SERVICES PTE. LTD. Full time**Job Highlights** - Career development opportunities - Work from home arrangement - Attractive salary that commensurate with experience and skills - Manage incoming calls, perform telephone screening. - Take and pass on telephone messages promptly - Assist internal communication issues - Handle administrative and clerical work - Provide administrative...
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Telephone Operator cum Rooms Controller
6 days ago
Singapore AMARA SANCTUARY SENTOSA Full timeJob description Key Responsibilities Call ManagementAnswer and route incoming calls promptly and courteously according to hotel standards.Provide clear, accurate information about hotel facilities, services and local attractions.Coordinate wake-up calls, record and relay messages, and maintain up-to-date phone directories.Monitor the switchboard and escalate...
